Field Service Engineer - Electron Microscopy

Kinara Group; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Kinara Group is seeking a Field Service Engineer in Massachusetts to provide hands-on support for TEM and SEM systems at customer sites. You will install, commission, and maintain high-end instruments, troubleshoot complex issues across electronics, mechanics, vacuum, and software, and ensure performance verification to specification.

The role involves building strong relationships with researchers and facility managers, collaborating with applications and product teams, and traveling across the

Qualifications

• Experience with field service on electron microscopes (TEM/SEM) or equivalent high-vacuum analytical systems.
• Strong troubleshooting skills across electronics, mechanics, vacuum, and software.
• Degree in physics, electrical/electronic engineering, materials science or related discipline, or equivalent experience.
• Confident and professional with customers across diverse labs and facilities.
• Based in Massachusetts with willingness to travel within the territory.

Responsibilities

• Install, commission, and maintain TEM and SEM systems at customer sites.
• Diagnose and resolve complex electro-mechanical, vacuum, electron optics and software faults.
• Carry out preventative maintenance, upgrades and performance verification to specification.
• Build relationships with lab managers, facility directors and researchers as trusted technical partner.
• Coordinate with applications, product specialists and remote support to resolve escalations.

Skills

Field service experience

Troubleshooting

Customer-facing

Self-motivated

Willing to travel

Education

Physics or Electrical/Electronic Engineering or Materials Science degree

Tools

TEM/SEM systems

High-vacuum systems

Job description

About the opportunity

Kinara Group is partnering with a leading electron microscopy company to appoint a Field Service Engineer in Massachusetts. You'll be the go-to technical expert for a portfolio of high-end TEM and SEM systems, supporting customers across academic research, semiconductor, materials science, and life sciences.

This is a hands-on, customer-facing role where your work directly keeps world-class research and manufacturing running. The business has a strong installed base across the region and a reputation for technical excellence and genuine investment in its engineers.

What you'll be doing

• Installing, commissioning, and maintaining TEM and SEM systems at customer sites
• Diagnosing and resolving complex electro-mechanical, vacuum, electron optics, and software faults
• Carrying out preventative maintenance, upgrades, and performance verification to specification
• Building strong relationships with lab managers, facility directors, and researchers as their trusted technical partner
• Working closely with applications, product specialists, and remote support teams to resolve escalations
• Keeping accurate service records and feeding customer insight back to the wider business

What we're looking for

• Field service experience on electron microscopes (TEM, SEM, FIB-SEM) or comparable high-vacuum, high-voltage analytical systems
• Strong troubleshooting skills across electronics, mechanics, vacuum systems, and software
• A degree in physics, electrical/electronic engineering, materials science, or a related discipline, or equivalent technical experience (including military technical backgrounds)
• Confident and professional with customers, from PhD researchers to facility managers
• Based in or near Massachusetts and happy to travel across the territory, with occasional wider travel for training
• Self-motivated, organized, and comfortable working independently in the field

What's on offer

• Manufacturer training on cutting-edge electron microscopy platforms
• Exposure to world-leading research institutions and advanced manufacturing sites
• Real autonomy over your territory and customer relationships
• A clear development path into senior, specialist, or applications roles

About Kinara Group

Kinara Group is a specialist life sciences and MedTech recruitment partner. Our analytical chemistry and physics desk works with instrumentation companies across the US, UK, and Europe to connect technical and commercial talent with the businesses shaping the lab of tomorrow. Commercial potential to real progress.