Field Service Engineer

Delve Search - Global Search Consultants; Massachusetts; On-site; USD 80,000 - 110,000; Full time

Job summary

Delve Search - Global Search Consultants is seeking a Field Service Engineer to support customers across the Northeast and New England, installing, commissioning and servicing sophisticated electromechanical equipment.

The role requires traveling regionally, diagnosing complex issues, performing preventative maintenance and providing training to customers. Semiconductor experience is not essential, and we welcome engineers from a range of technical backgrounds who thrive in the field.

Qualifications

• Experience in Field Service Engineering or Field Service Technician roles.
• Comfortable working independently in the field.
• Strong communication and customer-facing skills.
• Experience with electromechanical or automation equipment a plus.

Responsibilities

• Travel to customer sites across the Northeast / New England.
• Install, commission and service specialist equipment.
• Diagnose mechanical, electrical and electromechanical issues.
• Perform preventative maintenance and equipment upgrades.
• Calibrate and test equipment to ensure proper operation.
• Work with customers to resolve technical issues and provide service.
• Document service activities and repairs.
• Provide feedback to engineering and support teams.
• Support customers with equipment operation and basic training.
• Maintain safety and professionalism on site.

Skills

Field Service Engineering

Troubleshooting

Independent Field Work

Customer Focus

Job description

Location: Northeast / New England, USA

Travel: Regional travel across the Northeast US / New England. Anticipated c.90% Travel.

The Opportunity

We are working with a specialist technology company that designs and manufactures precision equipment used within the semiconductor and advanced technology industries.

Due to continued growth, they are looking for a Field Service Engineer to join their team and support customers across the Northeast and New England region.

This is an excellent opportunity for an experienced Field Service Engineer who enjoys working with complex electromechanical equipment, troubleshooting technical issues and being out in the field with customers.

You don't necessarily need previous semiconductor experience. The company is open to engineers from a range of technical backgrounds, particularly those who have experience servicing electromechanical, automation, scientific, precision or capital equipment.

What You'll Be Doing

• Travel to customer sites throughout the Northeast / New England region.
• Install, commission and service specialist equipment.
• Diagnose and troubleshoot mechanical, electrical and electromechanical issues.
• Carry out preventative maintenance, repairs and equipment upgrades.
• Calibrate and test equipment to ensure it is operating correctly.
• Work closely with customers to resolve technical issues and provide excellent service.
• Document service activities, repairs and equipment performance.
• Provide technical feedback to internal engineering and support teams.
• Support customers with equipment operation and basic technical training where required.
• Maintain a high standard of safety and professionalism while working on customer sites.

What We're Looking For

The ideal candidate will have previous Field Service Engineering or Field Service Technician experience, ideally working with sophisticated technical equipment.

Experience with semiconductor equipment would be highly beneficial, but is not essential.

We would also consider candidates from backgrounds including:

• Semiconductor equipment
• Capital equipment
• Metrology / precision measurement
• Scientific instrumentation
• Photonics / optics
• Automation and robotics
• CNC / machine tools
• Medical or laboratory equipment
• Electrical / electronic equipment
• Other complex electromechanical systems

We're particularly interested in engineers who are comfortable working independently, troubleshooting problems and dealing directly with customers.

Technical experience could include:

• Electrical / electronic troubleshooting
• Mechanical troubleshooting
• Electromechanical systems
• Sensors and instrumentation
• Motors, drives and actuators
• PLCs / controls
• Pneumatic systems
• Calibration and testing
• Equipment installation and commissioning

The Person

We're looking for someone who is:

• Hands-on and technically capable.
• Comfortable diagnosing problems rather than simply replacing parts.
• Customer-focused and professional.
• Able to work independently in the field.
• Comfortable travelling regularly throughout the Northeast / New England.
• Organised and able to manage multiple customer requirements.
• A strong communicator who can explain technical issues clearly.
• Willing to learn new technology and equipment.

Why Consider the Role?

• $80,000 – $110,000 salary depending on experience.
• Opportunity to work with sophisticated precision equipment.
• Regional Field Service role covering the Northeast / New England.
• Significant exposure to the semiconductor and advanced technology sectors.
• Full technical training provided on the company's equipment.
• Opportunity to develop your career within a specialist technology business.

If you're a Field Service Engineer from a semiconductor, electromechanical, automation, instrumentation or precision equipment background, we'd be interested in speaking with you.