Field Service Engineer - Electron Microscopy (Ireland)

ThermoFisher Scientific; United States; Remote; USD 62,000 - 84,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer - Electron Microscopy to join our global team servicing high-tech instruments across Cork, Limerick and Dublin. You will perform on-site installation, upgrades, preventive maintenance and repairs, and travel up to 30% to customer sites primarily in Ireland, with occasional UK/Europe support.

The ideal candidate holds a BEng or MEng in Mechanical or Electronic Engineering, has strong analytical troubleshooting, excellent English

Qualifications

• Requires BEng or MEng in Mechanical or Electronic Engineering or equivalent.
• Excellent verbal and written English communication.
• Analytical troubleshooting and problem-solving abilities.
• Independent, service-minded and highly organized.

Responsibilities

• Perform field service: on-site installation, upgrades, preventive maintenance and repairs.
• Solve hardware/software problems of varying scope and complexity.
• Coordinate work schedule with colleagues, service ops and management.
• Train customers in instrument use for safe and effective operations.
• Provide proactive technical telephone and email support to customers.
• Produce timely service and expense reports.
• Enhance customer experience to ensure satisfaction and loyalty.
• Provide feedback to support teams for documentation updates.

Skills

Analytical troubleshooting

Problem solving

English communication

Hand-eye coordination

Independent/service-minded

Organized/administration

Driving license

Education

BEng or MEng in Mechanical or Electronic Engineering

Tools

Electron microscopes

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. No other company can match our range of customer touch points - technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe and moving forward with thousands of important projects that impact our lives.

Role: Field Service Engineer - Electron Microscopy

Location: Cork, Limerick and Dublin

How will you make an impact?

Do you want to join a company known as a fast paced global leader in serving science? Are you passionate about making a difference and providing professional service for high-tech equipment? This is a great opportunity to work in a global company dedicated to improving the human condition and advancing research in industry.

You will become a part of the UK Materials and Structural Analysis Field Service team, servicing Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites within Ireland. You will be expected to travel to key customers located in Cork, Limerick and Dublin. There will also be opportunities to support colleagues within the UK and Europe from time to time.

This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and exciting position in an international environment with opportunity for professional and personal growth.

What will you do?

• Performing field service activities, including on-site installation, upgrades, preventive maintenance and system repairs
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Coordinating your own work schedule with direct colleagues, service operations and management
• Training customers in the use of our instruments to ensure safe and effective customer operations
• Providing proactive and responsive technical telephone and email support, ensuring that our customers are successful using their instrumentation
• Producing timely and accurate reports of your activities: e.g. service reports and expense reports
• Assuring highest level of Customer Experience to achieve customer satisfaction and loyalty
• Providing sales leads to account manager
• Providing feedback to support teams for correcting system documentation and updating procedures

How will you get here?

• Typically requires a BEng or preferably a MEng degree in Mechanical or Electronic Engineering or other applicable experience in a high-tech environment.
• Analytical trouble shooting and problem solving abilities
• Excellent hand-eye coordination and manual dexterity
• Excellent communication skills in English, verbal and written.
• Independent, service-minded individual who can converse with customers at a very all academic levels
• Highly organised, self-sufficient and motivated individual who is adept at administration
• Knowledge of Electron Microscopes is an advantage
• Clean Driving license required

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.