Field Service Engineer

NANOSCIENCE INSTRUMENTS INC; Phoenix (AZ); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Health savings account

Life insurance

Paid time off

401(k)

Vision insurance

Job summary

Nanoscience Instruments (NSI) seeks a hands-on Field Service Engineer to troubleshoot, maintain, and repair advanced scientific instrumentation at customer sites across North America, with approximately 25% travel. The role requires strong problem-solving, excellent communication, and the ability to work with scientists and engineers.

You will travel to US and Canada locations, perform on-site maintenance, and interact with customers, while collaborating with global support teams.

Qualifications

• Engineering or related degree preferred; hands-on experience with complex instruments.
• Experience in field service or equivalent.
• Willingness to travel ~25%.

Responsibilities

• Diagnose and repair advanced scientific instrumentation.
• Conduct on-site maintenance visits across the US and Canada (occasional weekend travel).
• Provide troubleshooting and repair support via phone, email, and remote connection software.
• Submit detailed service reports and maintain records.
• Collaborate with wider Technical Support teams and Application Scientists.

Skills

Hands-on troubleshooting

Customer-facing

Windows environments

Strong communication

Education

Engineering degree or related experience

Tools

Remote access software

Windows software

Job description

Field Service Engineer: Scientific Equipment (25% Travel)

Nanoscience Instruments (NSI) sells and services sophisticated scientific instrumentation, in the field of microscopy, including scanning electron microscopes (SEM), surface science systems, transmission electron microscopy (TEM) accessories, and electro-spinning/spraying equipment.

Our products are utilized by universities, government labs, technology startups, and multinational corporations across the US and Canada. NSI enables innovation by providing complex instrumentation used in Nanotechnology R&D, advanced materials and surface sciences, material development and process applications.

We are currently seeking Field Service Engineers to perform hands‑on repairs and maintenance. We have positions in both Phoenix, AZ and Alexandria, VA.

Position Summary

Nanoscience Instruments (NSI) is seeking a hands‑on, customer‑focused Field Service Engineer to troubleshoot, perform maintenance, and repair advanced scientific instrumentation in office and at customer sites across North America. This role combines technical problem‑solving and robust customer interaction from someone willing to travel often and at times on short notice. Approximately a minimum of 25% of the position is travel related.

The ideal Service Engineer is intellectually curious, hands‑on, and a natural problem solver. Our products are multifaceted and require understanding of physics, electronics and mechanical systems. This position offers exposure to some of the world’s most advanced research facilities and cutting‑edge technologies. Direct interaction with scientists and engineers at our customer locations make excellent communication skills a must.

Job Type

Full Time

Work setting:

In-Person & 25% Travel

Essential Duties and Responsibilities:

• Conduct preventative maintenance of complex instruments and follow testing procedures to ensure proper operation.
• Diagnose and repair the instruments as required.
• As needed, conduct on‑site maintenance visits across the US and Canada (occasional weekend travel). Some training may be required at international vender locations (The Netherlands, Sweden, Finland, and others).
• Provide troubleshooting and repair support for customers via phone, email and using remote connection software.
• Cultivate and develop positive working relationships with customers, system users, and company personnel.
• Complete and submit detailed service reports.
• Work with factory‑based Technical Support teams around the world, identifying and isolating unique problems.
• Work with Nanoscience Application Scientists to learn best practices and perform basic customer trainings.
• Other duties may include, but are not limited to, instructing customers in the operation and maintenance of equipment.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Possess or working on an engineering degree (e.g., Electrical or Mechanical) or equivalent demonstrable experience with electronic/mechanical systems in lieu of degree.
• Experience working on complex systems or prior field service, experience
• Literate in Windows software environments
• Comfortable working with high value scientific equipment
• Customer‑facing experience in a technical role is a plus
• Be willing to travel approximately minimum of 25% of the time (Required)

This position requires access to government lab facilities that mandate U.S. Citizenship. Applicants must be legally authorized to work in the United States without the need for visa sponsorship now or in the future.

Why Join Us?

• Collaborate on impactful, interdisciplinary projects across the research and industrial landscape.
• Balance hands‑on lab work with dynamic customer interaction.
• Work in a flexible, supportive hybrid environment with access to cutting‑edge instrumentation.
• Grow with a company that values scientific integrity, innovation, and team development.
• 401(k)-3% of salary
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Apply Today!

Ready to push the limits of what’s possible with nanomaterials? Join Nanoscience Analytical and make an impact across industries. Please send your resume and cover letter to [e-mail]