Field Service Engineer - Electrification & Remote Diagnostics

AB Volvo; Phoenix (AZ); On-site; USD 84,000 - 103,000; Full time

Job summary

Volvo Penta North America seeks an experienced Field Service professional to provide advanced technical and customer support for marine and industrial engines. You will diagnose and repair complex systems, mentor technicians, and drive service improvements across dealers and customers.

The role emphasizes electrification, connectivity and remote diagnostics, with travel across a defined US territory and collaboration with cross-functional teams to enhance customer success.

Qualifications

• Strong mechanical and electronic troubleshooting skills.
• Ability to operate as escalation resource for complex issues.
• Familiarity with emerging powertrain technologies like electrification and remote diagnostics.

Responsibilities

• Serve as technical resource and escalation point for complex applications and repair issues.
• Respond to advanced inquiries via phone, case management or on-site service.
• Lead investigations into product issues and drive resolution in quality systems.
• Promote use of Volvo Penta digital tools like VPPN and case management.
• Travel up to 50% to support customers and dealers.

Skills

Mechanical troubleshooting

Customer escalation

Electrification tech

Education

Associate’s degree in mechanical engineering or related

Bachelor’s degree preferred

Tools

Microsoft 365

Case management system

Job description

Volvo Penta North America seeks an experienced Field Service professional to provide advanced technical and customer support for marine and industrial engines. You will diagnose and repair complex systems, mentor technicians, and drive service improvements across dealers and customers.

The role emphasizes electrification, connectivity and remote diagnostics, with travel across a defined US territory and collaboration with cross-functional teams to enhance customer success.