Field Service Engineer, West (AZ,NV)

AB Volvo; Phoenix (AZ); On-site; USD 84,000 - 103,000; Full time

Job summary

Volvo Penta North America seeks an experienced Field Service professional to provide advanced technical and customer support for marine and industrial engines. You will diagnose and repair complex systems, mentor technicians, and drive service improvements across dealers and customers.

The role emphasizes electrification, connectivity and remote diagnostics, with travel across a defined US territory and collaboration with cross-functional teams to enhance customer success.

Qualifications

• Strong mechanical and electronic troubleshooting skills.
• Ability to operate as escalation resource for complex issues.
• Familiarity with emerging powertrain technologies like electrification and remote diagnostics.

Responsibilities

• Serve as technical resource and escalation point for complex applications and repair issues.
• Respond to advanced inquiries via phone, case management or on-site service.
• Lead investigations into product issues and drive resolution in quality systems.
• Promote use of Volvo Penta digital tools like VPPN and case management.
• Travel up to 50% to support customers and dealers.

Skills

Mechanical troubleshooting

Customer escalation

Electrification tech

Education

Associate’s degree in mechanical engineering or related

Bachelor’s degree preferred

Tools

Microsoft 365

Case management system

Job description

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Phoenix, AZ, US, 85009 Reno, NV, US, 89506

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Volvo Penta North America (VPNA) delivers power solutions for marine and industrial applications. As part of the Volvo Group, we combine proven technology with deep expertise to support customers across a wide range of industries. From commercial and leisure marine vessels to data centers, construction, mining, and agriculture, VPNA is helping shape the future through diesel and gas engines, electrification, and integrated power and energy solutions. With North America as a key growth market for Volvo Penta, this is an exciting time to be part of the business.

What you will do

This is an important and challenging position requiring a highly skilled, multi-tasking individual who can work independently to assist our service partners and customers. You will have strong mechanical and electronic expertise and serve as an escalation resource for complex troubleshooting and customer issues to include repair, overhaul, and installation of a variety of Volvo Penta marine and/or industrial products. You will also develop service capabilities in our dealer base including new technologies such as electromobility, connectivity, and remote diagnostics. This position serves the full range of products for both industrial and marine segments and reports to the Manager Field Service.

As a knowledgeable technician, you will thrive in a collaborative, growth-oriented environment and you are motivated by making a measurable difference in customer success.

The area of responsibility will be aligned with a defined U.S. territory. The territory in the west we are seeking support for is closest to Arizona and Nevada. Proximity to a major airport is important to enable efficient travel to customer and dealer locations, as well as to our office in Chesapeake, Virginia

Key Responsibilities

Advanced Technical & Customer Support

• Serve as a technical resource and escalation point for complex applications, troubleshooting, and repair issues for both industrial and marine engines and solutions
• Respond to advanced technical inquiries via phone, through case management, and on-site service when required
• Act as a liaison between our dealer base, customers, technical support and quality teams
• Lead investigations into product complaints, failures, and reported safety incidents, documenting findings and driving resolution through our case management system and quality systems.
• Provide structured feedback loops with Technical Support and Competence Development teams, sharing insights on recurring technical issues and capability gaps
• Support failure analysis, data acquisition, testing, and continuous improvement initiatives.
• Promote a continuous improvement mindset in field service activities, coordinating closely across functions and incorporating feedback from customers and dealers
• Assist with development and rollout of service bulletins, OEM communications, and support campaigns.
• Promote consistent use of Volvo Penta digital tools including VPPN and case management.
• Support trade shows, product events, and customer meetings as required

Training, Process & Future Technology Support

• Mentor technical support specialists acting as a technical and professional role model
• Develop and implement support processes for emerging technologies, including electrification and hybrid systems; alternative fuels; connectivity and remote diagnostics

Who are you?

Experience and Education

• Associate’s degree in mechanical engineering, automotive engineering, industrial technology, or related technical field or the appropriate equivalent combination of education and experience. Bachelor’s degree preferred.
• Minimum 8 years of experience in engine OEM, distributor, or dealer service environments.
• Proven expert-level knowledge of industrial and marine engine systems, diagnostics, controls, and repair practices. Experience with Volvo Penta products preferred.
• Working knowledge of warranty processes, dealer operations, and industrial trade practices.
• Experience and/or certifications in emerging powertrain technologies (electrification, alternative fuels, hybrid systems, connectivity, remote diagnostics) preferred.
• Demonstrated interpersonal skills and ability to interface with all levels of employees, leaders, customers, suppliers, partners, and other stakeholders
• Advanced communication and presentation skills in both US and global contexts
• Intermediate proficiency with Microsoft 365 tools (e.g., Excel, PowerPoint, Teams)
• Ability to read, write, understand, and speak English. Bilingual (English plus Spanish, Swedish, etc.) a plus

Ready for the next move?

Expected competence at work:

Employees work within the foundation of the Volvo Group Code of Conduct and Volvo Group Values. More specifically, employees in Volvo Penta are required to meet and/or develop the following competencies:

• Respect: You trust, respect, and provide equal attention to those around you
• Collaborative: You build partnerships and work collaboratively with others to meet objectives
• Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity
• Stakeholder Management: You engage with others effectively no matter their role
• Self-Development: You seek new ways to grow and be challenged using different ways of learning
• Change Management: You recognize others respond to change differently and you support adoption with empathy and planning
• Influencing: You help colleagues by sharing your ideas and ensure your message is clear
• Strategic mindset: You see future possibilities and translate them into strategy and tactical execution plans
• Networking: You build formal and informal relationships across the organization proactively
• Accountability: You take responsibility and follow through on commitments
• Manage ambiguity: You operate effectively even when things are not certain or clear
• Customer focus: You deliver customer-centric solutions and keep the dealer experience front and center

Physical Requirements:

Ability to meet physical demands while performing the duties of this job, the employee is regularly required, with or without accommodation, to:

• Stand, walk, or sit, sometimes for prolonged periods
• Balance, stoop, kneel, crouch, or crawl
• See, speak, and hear, including distinguishing visual and audible signals necessary for safety and effective communication
• Use hands or fingers to handle or feel objects, tools, or controls
• Reach with hands and arms to access products, tools, and controls
• Lift, move, or carry up to fifty (50) pounds unassisted
• Climb stairs and ladders, sometimes on moving vessels or in confined spaces
• Work in small or confined spaces, including under machinery
• Have stamina for long and unpredictable days, including extended hours and weekends
• Work with loud noise levels
• Work in various settings such as industrial sites, outdoor environments, or on vessels
• Work in various weather conditions
• Frequent travel including overnight stays

Other considerations:

To qualify, applicants must be currently legally authorized to work in the United States and should not require, now or in the future, sponsorship for employment visa status.

This role is intended to be field based with responsibility for a defined US territory; candidates must live within reasonable distance of a major airport. On-site candidates based in Chesapeake, Virginia may also be considered.

Travel Requirement: Up to 50% travel, mostly domestic with some international.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $83,500 - $103,100 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

Competitive medical, dental and vision insurance.

Generous paid time off.

Competitive matching retirement savings plans.

Working environment where your safety, health and wellbeing come first.

Focus on professional and personal development through Volvo Group University.

Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Volvo Penta, a world-leading supplier of engines and complete drive systems for marine and industrial applications, you will be part of a global and diverse team of highly skilled professionals who works with passion, trust each other and embraces change to stay ahead. We make our customers win.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.