Field Service Engineer - Diagnostics (Travel-Heavy)

Hologic, Inc.; Salt Lake City (UT); On-site; USD 64,000 - 100,100; Full time

Job summary

Hologic, Inc. is seeking a Field Service Engineer in the Salt Lake City, UT area. The role involves repairing and maintaining molecular diagnostic and cytology equipment on-site, with home-based operation but extensive travel (75%+).

You will manage preventive maintenance, stock parts, and coordinate with engineering teams to resolve issues. The position requires 2–5 years of field experience, a relevant degree, valid driver's license, and the ability to work around the clock, including on-call

Qualifications

• Must meet customer credentialing requirements.
• Knowledge of chemistry principles and chemical handling.
• Experience with electronic test equipment.
• Valid driver's license with a clean record.
• Willingness to travel 75%+ and be near Salt Lake City airport.
• Ability to pass a comprehensive background check.

Responsibilities

• Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
• Provides 24/7 coverage to customers within 24 hours of notification.
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
• Determines correct inventory levels of repair parts with supply lines.
• Documents repair/resolution of customer calls in CRM system and escalates issues to management as needed.
• Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
• Keep management advised of issues and developments.
• Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Skills

Customer service

Field service

Electronic testing

Robotics

Time management

Education

BS/BA degree or equivalent

AA/AS degree considered

Tools

CRM system

Electronic testing equipment

Job description

Hologic, Inc. is seeking a Field Service Engineer in the Salt Lake City, UT area. The role involves repairing and maintaining molecular diagnostic and cytology equipment on-site, with home-based operation but extensive travel (75%+).

You will manage preventive maintenance, stock parts, and coordinate with engineering teams to resolve issues. The position requires 2–5 years of field experience, a relevant degree, valid driver's license, and the ability to work around the clock, including on-call