Field Service Engineer: Diagnostic Instrument Expert

DiaSorin S.p.A.; Town of Texas (WI); On-site; USD 60,000 - 85,000; Full time

Job summary

Diasorin S.p.A. is seeking a Field Service Engineer to service customers through preventative maintenance, instrument installation, troubleshooting and repair with minimal supervision.

You will coordinate with Technical Service and Logistics for instrument information, maintain communications with customers, and ensure safe, compliant operation of equipment. The role requires an AA-level technical degree, 2+ years in biomedical/electronics field service, and the ability to learn GMPs and

Qualifications

• AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent.
• Minimum 2 Years as a Biomedical Equipment, Electronics or Field Service Technician, or equivalent combination of education, training, and experience.
• Ability to do preventative maintenance and troubleshooting with reference to manufacturer’s manual and with minimal support.
• Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques.
• Basic knowledge and understanding of electronics and medical terminology.
• Some knowledge and understanding of basic immunology and immunoassay technology.
• Ability to explain correct operation of equipment.
• Self-Starter that requires minimal supervision on specific field tasks.
• Excellent verbal, interpersonal and written skills.
• Ability to handle multiple activities in a professional manner.
• Quality and detail oriented.
• Skill in using MS Word and Excel; familiarity with Google Suite

Responsibilities

• Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
• Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
• Maintain customer, applications, and sales communications.
• Instrument installations.
• Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.

Skills

Verbal communication

Interpersonal skills

Written communication

Explain operation of equipment

Self-starter

Electronics knowledge

Immunology concepts

MS Word & Excel

Google Workspace

Education

AA degree in Laboratory Technician/Electronics/Engineering Technician

Job description

Diasorin S.p.A. is seeking a Field Service Engineer to service customers through preventative maintenance, instrument installation, troubleshooting and repair with minimal supervision.

You will coordinate with Technical Service and Logistics for instrument information, maintain communications with customers, and ensure safe, compliant operation of equipment. The role requires an AA-level technical degree, 2+ years in biomedical/electronics field service, and the ability to learn GMPs and