Diagnostics Field Service Engineer

Diasorin; Stillwater (MN); On-site; USD 60,000 - 90,000; Full time

Job summary

Diasorin is seeking a Field Service Engineer to service customers in relation to preventive maintenance, retrofit installation, troubleshooting, and repair with minimal support. The role involves instrument maintenance, installations, and resolving hardware or software issues across the diagnostic portfolio.

Requirements include an AA degree in a related field, 2+ years in biomedical equipment or field service, and a valid driver’s license. Strong communication and GMP/Lab practices are expected.

Qualifications

• AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent.
• Minimum 2 Years as a Biomedical Equipment, Electronics or Field Service Technician, or equivalent combination of education, training, and experience.
• Valid driver’s license in good standing.
• Ability to do preventative maintenance and troubleshooting with reference to manufacturer’s manual and with minimal support.
• Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques.
• Basic knowledge and understanding of electronics and medical terminology.
• Some knowledge and understanding of basic immunology and immunoassay technology.
• Ability to explain correct operation of equipment.
• Self-Starter that requires minimal supervision on specific field tasks.
• Quality and detail oriented.
• Skill in using MS Word and Excel; familiarity with Google Suite

Responsibilities

• Provide service and support to internal and external customers with regard to instrument maintenance, troubleshooting and repair with minimal assistance.
• Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
• Maintain customer, applications, and sales communications.
• Instrument installations.
• Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
• Perform instrument preventative maintenance.
• Perform instrument retrofit installation.

Education

AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent

Excellent verbal, interpersonal and written skills

Job description

Diasorin is seeking a Field Service Engineer to service customers in relation to preventive maintenance, retrofit installation, troubleshooting, and repair with minimal support. The role involves instrument maintenance, installations, and resolving hardware or software issues across the diagnostic portfolio.

Requirements include an AA degree in a related field, 2+ years in biomedical equipment or field service, and a valid driver’s license. Strong communication and GMP/Lab practices are expected.