Field Service Engineer - Delaware / Mid-Atlantic Region

Sencorpwhite; Wilmington (DE); On-site; USD 65,000 - 85,000; Full time

Job summary

SencorpWhite is seeking a Field Service Engineer to support customers in Delaware and the Mid-Atlantic region. The role is field-based with travel to customer sites, performing preventive maintenance and repairs, troubleshooting, reading mechanical and electrical blueprints, and documenting service calls in Salesforce.

Candidates must have a high school diploma or equivalent, strong mechanical/electrical aptitude, willingness to travel 50-75%, and be able to obtain vendor credentials.

Qualifications

• Strong mechanical and electrical aptitude.
• Ability to read mechanical and electrical blueprints.
• Willingness to travel to customer sites and provide remote support when needed.
• Ability to obtain vendor credentials and pass background checks.

Responsibilities

• Develop the ability to analyze and diagnose machine malfunctions.
• Troubleshoot equipment issues and provide solutions onsite and remotely.
• Perform mechanical and electrical repairs at customer sites.
• Accurately document service calls and maintain records in Salesforce.
• Follow safety procedures and report safety issues promptly.
• Travel 50-75% of the time, including air travel and overnight stays.

Skills

Electrical aptitude

Mechanical aptitude

Reading blueprints

Problem solving

Customer service

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Field Service Engineer - Delaware / Mid-Atlantic Region

Full-time Regular Operatives Wilmington, DE, US

2 days ago Requisition ID: 1386

LOCATION

This is a field-based position supporting customers in the Wilmington, DE area. Regular travel to and within the Wilmington area is required. Candidates located throughout Delaware, Maryland, and the Washington, DC metropolitan area will be considered, provided they are able to meet the travel and customer-site requirements of the position.

OVERVIEW

Responsible for completing preventive maintenance and repairs on SencorpWhite material and handling equipment installed at various sites. Must be able to troubleshoot and problem solve. Must be customer-focused and project a professional image for SencorpWhite. Excellent mechanical, electrical, and computer aptitude required.

PRIMARY DUTIES AND RESPONSIBILITIES

• Develop the ability to analyze and diagnose machine malfunctions
• Troubleshoot equipment issues and provide solutions both onsite and remotely.
• Perform mechanical and electrical repairs to equipment at customer sites.
• Abilityto read and comprehend both mechanical and electrical blueprints.
• Recommend replacement parts and/or additional service when appropriate.
• Accurately document all service calls and maintain current records in Salesforce.
• Adheres to safety procedures, and report any safety issues, including “near misses” and accidents as soon as possible.
• Submits accurate, complete travel expense accounts within 5 days of completion of business trip.
• Follows up with customer to ensure complete satisfaction.
• Responsible for maintenance and upkeep of the company equipment.

SPECIFIC CHARACTERISTICS, SKILLS AND ABILITIES REQUIRED

• Able to discern wire colors.
• Vaccinations may be required by some customer sites.
• Ability and willingness to obtain and maintain required vendor credentials, background checks or other documentation necessary to access customer sites, including hospitals and healthcare facilities.
• Regular overtime required to meet customer needs.
• On call availability required to meet customer guaranteed response times.
• Willingness to travel by plane, overnight visits required.
• Performs other duties as assigned by Sr FSE and/or supervisor.
• Serves as back up to other positions to cover vacations and other absences.

PHYSICAL REQUIREMENTS OF POSITION

• Requires frequent bending, reaching, kneeling, and other physical activity associated with installing, servicing, and repairing equipment.
• Must be able to safely install, remove, and service motors and other machine components weighing up to 125 pounds, with appropriate lifting equipment or assistance when required.
• Must be able to work at elevated heights while using required fall-protection equipment, including a safety harness.
• Must be able to safely work in enclosed or restricted spaces as required at customer locations.
• Must be able to drive for extended periods and subsequently perform the physical and technical duties of the position.
• Ability and willingness to travel approximately 50-75% of the time, including air travel, overnight stays, and extended driving, based on customer and business needs.

EDUCATION, EXPERIENCE AND/OR CERTIFICATION REQUIRED AND PREFERRED

• High school diploma, technical school, trade school or military school.