Field Service Engineer - Delaware / Mid-Atlantic Region

SencorpWhite, Inc; Wilmington (DE); Hybrid; USD 70,000 - 95,000; Full time

Job summary

SencorpWhite, Inc. is seeking a Field Service Engineer to service equipment in the Delaware/Mid-Atlantic region. The role requires hands-on maintenance, troubleshooting, and the ability to travel frequently to customer sites.

You will perform mechanical and electrical repairs, read blueprints, update records in Salesforce, and ensure safety protocols are followed. Travel and overtime are expected as needed.

Qualifications

• High school diploma or equivalent; technical/trade/military training preferred.
• Excellent mechanical, electrical and computer aptitude.
• Ability to read and interpret mechanical and electrical blueprints.
• Willingness to travel up to 50–75% and overnight stays.
• Willingness to obtain vendor credentials and background checks.

Responsibilities

• Develop the ability to analyze and diagnose machine malfunctions.
• Troubleshoot equipment issues onsite and remotely and provide solutions.
• Perform mechanical and electrical repairs at customer sites.
• Read and comprehend mechanical and electrical blueprints.
• Document service calls and maintain records in Salesforce.
• Follow safety procedures and report issues promptly.

Skills

Mechanical aptitude

Electrical aptitude

Computer aptitude

Troubleshooting

Read electrical/mechanical blueprints

Travel willingness

Education

High school diploma; tech/trade/military training

Tools

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Engineer - Delaware / Mid-Atlantic Region

Full-time Regular Operatives Wilmington, DE, US

LOCATION:This is a field-based position supporting customers in the Wilmington, DE area. Regular travel to and within the Wilmington area is required. Candidates located throughout Delaware, Maryland, and the Washington, DC metropolitan area will be considered, provided they are able to meet the travel and customer-site requirements of the position.

OVERVIEW

Responsible for completing preventive maintenance and repairs on SencorpWhite material and handling equipment installed at various sites. Must be able to troubleshoot and problem solve. Must be customer-focused and project a professional image for SencorpWhite. Excellent mechanical, electrical, and computer aptitude required.

PRIMARY DUTIES AND RESPONSIBILITIES

• Develop the ability to analyze and diagnose machine malfunctions
• Troubleshoot equipment issues and provide solutions both onsite and remotely.
• Perform mechanical and electrical repairs to equipment at customer sites.
• Abilityto read and comprehend both mechanical and electrical blueprints.
• Recommend replacement parts and/or additional service when appropriate.
• Accurately document all service calls and maintain current records in Salesforce.
• Adheres to safety procedures, and report any safety issues, including “near misses” and accidents as soon as possible.
• Submits accurate, complete travel expense accounts within 5 days of completion of business trip.
• Follows up with customer to ensure complete satisfaction.
• Responsible for maintenance and upkeep of the company equipment.

SPECIFIC CHARACTERISTICS, SKILLS AND ABILITIES REQUIRED

• Able to discern wire colors.
• Vaccinations may be required by some customer sites.
• Ability and willingness to obtain and maintain required vendor credentials, background checks or other documentation necessary to access customer sites, including hospitals and healthcare facilities.
• Regular overtime required to meet customer needs.
• On call availability required to meet customer guaranteed response times.
• Willingness to travel by plane, overnight visits required.
• Performs other duties as assigned by Sr FSE and/or supervisor.
• Serves as back up to other positions to cover vacations and other absences.

PHYSICAL REQUIREMENTS OF POSITION

• Requires frequent bending, reaching, kneeling, and other physical activity associated with installing, servicing, and repairing equipment.
• Must be able to safely install, remove, and service motors and other machine components weighing up to 125 pounds, with appropriate lifting equipment or assistance when required.
• Must be able to work at elevated heights while using required fall-protection equipment, including a safety harness.
• Must be able to safely work in enclosed or restricted spaces as required at customer locations.
• Must be able to drive for extended periods and subsequently perform the physical and technical duties of the position.
• Ability and willingness to travel approximately 50–75% of the time, including air travel, overnight stays, and extended driving, based on customer and business needs.

EDUCATION, EXPERIENCE AND/OR CERTIFICATION REQUIRED AND PREFERRED

• High school diploma, technical school, trade school or military school.