Field Service Engineer, Biotech Lab Automation

Formulatrix

Boston (MA)

On-site

USD 80,000 - 110,000

Full time

34 hours ago

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Benefits offered by this job

Health and dental benefits

AFLAC supplemental insurance

401K retirement plan

Informal work environment

Growth opportunities

Job summary

Formulatrix, the leading provider of protein crystallization automation and liquid handling solutions, seeks a field engineer to join our world-class support team. You should enjoy working with people, take pride in fixing customer issues, and enjoy travel.

This position focuses on our line of liquid handling and protein crystallography instruments. You will troubleshoot high-end biotech automation equipment and demonstrate new software features to customers, helping researchers advance their

Qualifications

Associate's or Bachelor's degree in Science or Engineering is desirable but not required.
Strong troubleshooting and fixing skills.
Comfortable with computers, networking, and basic IT.
Fast learner with good interpersonal skills.
Experience with robotics, software, microfluidics, or optics is a plus.

Responsibilities

On-site installations and maintenance on the east coast and possibly across the U.S.
Customer training and support from home and in the field via phone, email, or remote tools such as TeamViewer.
Travel up to 60% overnight.
Record customer interactions in the internal CRM database.
Provide detailed notes of on-site support work.
Follow up with engineers and product managers to ensure issues addressed.