Field Applications and Service Engineer

Dynamic Devices; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading provider of liquid handling solutions is seeking a Field Application and Service Engineer in the Metro Boston area. This role combines technical expertise with customer-facing service, focusing on system installations, training, and support. Ideal candidates will have a BS/BA in a relevant field and proven lab automation experience. Strong analytical and communication skills are essential for success in this dynamic team environment. Travel up to 50% is required. Join a company committed to innovation in the life sciences sector.

Qualifications

• Proven track record with lab automation in the life sciences industry.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Responsibilities

• Install, configure, and support automation systems for customers.
• Provide customer training, programming, and application support.
• Perform preventative maintenance and respond to service-related issues.

Skills

Lab automation experience

Analytical skills

Problem-solving skills

Communication skills

Travel willingness

Education

BS/BA in Biology, Computer Science, or Applied Engineering

Tools

Python

C#

TCP/IP networking

Job description

Dynamic Devices delivers cutting-edge liquid handling automation workstations to the Life Sciences and Clinical/Diagnostic industries. As a highly mobile and innovative company, we pride ourselves on providing reliable and unique systems that enable scientists to accelerate their research.

We are seeking a Field Application and Service Engineer (FASE) to support our customers and systems in the Metro Boston area. This role combines technical expertise, customer-facing service, and collaboration with internal teams. You will be responsible for system installations, customer training, application and programming support, preventative maintenance, and troubleshooting.

As part of a small, elite, and highly dynamic team, you will also contribute to product demonstrations, technical documentation, application streamlining, and product improvement feedback. This is an exciting opportunity for a motivated self-starter who can work both independently and collaboratively to keep our systems running at peak performance and instill customer confidence.

Responsibilities

• Install, configure, and support automation systems for customers
• Provide customer training, programming, and application support
• Perform preventative maintenance and respond to service-related issues (remote or onsite)
• Collaborate with Sales on instrument demonstrations (pre- and post-sales)
• Design, develop, and support instrument methods for diverse life science workflows
• Analyze customer project requirements and deliver programming solutions
• Work with Engineering and R&D teams on feedback, testing, and product improvements
• Identify new trends, streamline applications, and contribute to technical documentation
• Coordinate shipping and installation logistics for system deployments
• Support cross-functional teamwork (hardware, software, applications)

Qualifications

• BS/BA in Biology, Computer Science, or Applied Engineering discipline
• Proven track record with lab automation in the life sciences industry
• Working knowledge of common lab techniques, such as:
  • ELISA
  • PCR
  • Cell culture
  • NGS library preparation
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability and willingness to travel up to 50%
• Based in the Metro Boston area, reporting to the Bedford, MA office

Preferred Skills (Pluses)

• Experience with computer communications (TCP/IP, RS232) & networking
• Comfort with hardware troubleshooting and repair
• Scripting/programming knowledge (Python, C#, or similar)
• Team-oriented mindset with a willingness to share knowledge