Field Service Engineer – Biomonitoring & Biocontrol Tech

Biopharma Careers; Bedford (MA); On-site; GBP 49,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement contributions

Job summary

MilliporeSigma is seeking a Field Service Engineer to build customer rapport while delivering installations, preventive maintenance, repairs, and calibrations for scientific instrumentation. The role is based in Bedford, MA, with travel up to 30-40% and some in-house work at the repair center.

Ideal candidates have 2+ years in instrument maintenance, IT skills, and the ability to obtain a US passport. The position includes travel to service sites and potential training opportunities.

Qualifications

• High School Diploma or GED.
• 2+ years of experience with the use of basic hand, power and electrical measuring tools.
• 2+ years of experience in instrument or machinery maintenance.
• 2+ years using standard computer applications (Microsoft Office suite).
• 2+ years of experience working in a detail-oriented, collaborative business environment using basic IT skills (i.e. ability to use the computer for inter-equipment communications, uploading software from computer to the instruments, use of iPad and iPhone, etc.).
• Valid US Passport or ability to obtain prior to employment.
• Valid US State Driver’s license.

Responsibilities

• Provide professional service on a timely basis including installations, preventative maintenance, repairs, and calibration following defined procedures and respecting customer on-site rules and regulations.
• Response time for service can range from 24 hours on-site to up to 4 weeks.
• Service at customer sites of scientific instrumentation manufactured or represented by MilliporeSigma including BioMonitoring-Biocontrol instruments.
• Service may be expanded to include Immunoassay instruments and Laboratory Water Purification Systems.
• Accurate and detailed completion of Work Orders and related documentation.
• Provide customers with appropriate documentation of work completed, including but not limited to Service Reports and Instrument Calibration and Performance Reports.
• Maintain timely, courteous, effective, and professional communications between all customers, internal and external.
• Meet business expectations including response time, work order completion rates, and customer satisfaction survey results.
• Maintain tools and test equipment in proper working order and calibration.
• Submission of expense reports every two weeks for travel.
• Assist with training other team members as needed.
• This position includes travel up to 30-40% of the time, chiefly in the US with occasional travel to Canada and internationally.

Skills

Communication skills

Problem-solving

IT literacy

Customer service mindset

Education

High School Diploma or GED

Associate or Bachelor’s degree in Engineering or equivalent instrumentation/electronics

Tools

SAP

Oracle

Salesforce

ServiceMax

Microsoft Office

Job description

MilliporeSigma is seeking a Field Service Engineer to build customer rapport while delivering installations, preventive maintenance, repairs, and calibrations for scientific instrumentation. The role is based in Bedford, MA, with travel up to 30-40% and some in-house work at the repair center.

Ideal candidates have 2+ years in instrument maintenance, IT skills, and the ability to obtain a US passport. The position includes travel to service sites and potential training opportunities.