Field Service Engineer: Biotech Instrumentation & Validation

Actalent; Woburn (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

PTO

Floating holidays

Job summary

Actalent is seeking an experienced Field Service Engineer to support installation, calibration, maintenance, and repair of advanced scientific instruments at customer sites in the Boston area. You will ensure GMP/GLP compliance and act as a technical SME for validation activities.

Travel to customer facilities is required; you will diagnose issues, train users, document IQ/OQ/PQ activities, and collaborate with Engineering, Quality, and Sales teams to improve service quality.

Qualifications

• Bachelor's degree in Engineering or life sciences.
• 3+ years in scientific instrument support including installation, maintenance, and troubleshooting.
• 5+ years equipment qualification and validation in regulated environments.
• Hands-on IQ/OQ/PQ validation experience.
• Strong documentation and customer-facing skills.
• Willingness to travel frequently.

Responsibilities

• Install, commission, repair, and maintain instruments at customer facilities.
• Diagnose mechanical, electrical, software issues.
• Provide technical support via phone, email, remote diagnostics, and on-site visits.
• Train customers on operation and maintenance procedures.
• Document qualification activities and validation protocols.
• Ensure GMP/GLP compliance where applicable.
• Collaborate with Engineering, Quality, Sales and Product teams.

Skills

Field service

Troubleshooting

Customer support

Documentation

Education

Bachelor's degree

Job description

Actalent is seeking an experienced Field Service Engineer to support installation, calibration, maintenance, and repair of advanced scientific instruments at customer sites in the Boston area. You will ensure GMP/GLP compliance and act as a technical SME for validation activities.

Travel to customer facilities is required; you will diagnose issues, train users, document IQ/OQ/PQ activities, and collaborate with Engineering, Quality, and Sales teams to improve service quality.