Field Service Engineer 2 (Fully Remote)

Intuitive; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Intuitive is seeking a Field Service Support Engineer 2 to install, support, troubleshoot, repair, and maintain products within the assigned region in the United States. The role focuses on meeting service agreements and warranty obligations while delivering exceptional customer service.

You will need strong electro-mechanical expertise, team collaboration skills, and the ability to travel up to 50% with flexible shifts.

Qualifications

• Demonstrated ability to work effectively as part of a team, collaborating with colleagues and customers.
• Strong time management skills with ability to prioritize tasks and handle multiple assignments.
• Ability to travel up to 50%, reside within 30 miles of assigned territory, and work flex shifts as required.

Responsibilities

• Install, support, troubleshoot, repair, and maintain Intuitive products within the assigned area.
• Ensure service agreements and warranty obligations are met while exceeding customer expectations.
• Provide technical support, conduct training, and perform scheduled maintenance activities like inspections and upgrades.
• Troubleshoot, diagnose, and repair products, coordinate system installations, and maintain accurate records.

Skills

Teamwork

Time management

Travel willingness

Job description

• As a Field Service Support Engineer 2 at Intuitive, you will be responsible for the installation, support, troubleshooting, repair, and maintenance of all products within your area.
• Your primary focus is to ensure service agreements and warranty obligations are met while exceeding customer expectations.
• This role demands expertise in electro-mechanical systems and exceptional customer service skills.
• Understand and comply with all department and company policies, providing management with quarterly reviews.
• Provide technical support, conduct training, and perform scheduled maintenance activities like inspections and upgrades.
• Troubleshoot, diagnose, and repair all Intuitive products, coordinate system installations, and maintain accurate records.

Required Skills and Experience:

• Demonstrated ability to work effectively as part of a team, collaborating with colleagues and customers.
• Strong time management skills with ability to prioritize tasks and handle multiple assignments.
• Ability to travel up to 50%, reside within 30 miles of assigned territory, and work flex shifts as required.

Intuitive

Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, developing technologies like the da Vinci surgical system. With nearly 30 years of history, we are a team of engineers, clinicians, and innovators united to make surgery smarter, safer, and more human.