Field Service Engineer

FLIR Systems, Inc.; West Chatsworth (CA); On-site; USD 63,000 - 84,000; Full time

Job summary

Teledyne Technologies Incorporated is seeking Field Service Engineer professionals to install, calibrate and maintain Teledyne LABS instruments at customer sites. You will work across on-site installations, troubleshooting and preventive maintenance to ensure reliable operation.

The role emphasizes timely problem solving, customer interaction, and potential training of staff. Ideal candidates hold a engineering-related degree with 5–10 years in analytical instrument service, and are comfortable

Qualifications

• Bachelor’s degree in Engineering, Chemistry or related field and 5–10 years lab troubleshooting experience.
• Experience in calibration/repair of analytical equipment; GMP environment preferred.
• Willingness to travel up to 75% and possess a valid driver’s license.

Responsibilities

• Responsible for on-site installation, implementation, maintenance and repair of Teledyne LABS products.
• Installs and optimizes hardware/software/network configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Advises customers on preventive maintenance and configurations affecting performance.
• Proactively responds to potential equipment issues to prevent downtime.

Skills

Analytical ability

Problem solving

Customer service

Teamwork

Communication skills

Excel

Word processing

Travel up to 75% willingness

Education

Bachelor’s degree in Engineering or related field

Associate’s degree in Engineering

Job description

Be visionary Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Job Description Field Service Engineers perform routine and complex work related to the calibration and maintenance of process and laboratory equipment and instrumentation. We have field positions which requires individuals to work at multiple locations for multiple customers. Candidates must be able to work well in a team environment or individually as well as work with minimal supervision when necessary. Engineers are trained to provide superior onsite calibration and maintenance services. They perform these services according to their skill and experience on a variety of equipment.

Essential Duties and Responsibilities

• Responsible for on-site installation, implementation, maintenance and repair of Teledyne LABS products.
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Serves as an internal resource on technical issues.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• Works on on‑site customer service and support assignments with broadly defined objectives.
• Solves non‑routine issues, challenges and problems within field of specialization.

Education and/or Experience

Bachelor’s degree in Engineering, Chemistry or related scientific study; would also consider those with an Associate's degree (A. A.) in Engineering or an equivalent from two-year college or technical school; and 5 to10 years related experience in laboratory troubleshooting/repairing analytical equipment and/or training; or equivalent combination of education and experience. Candidate should possess experience in the analytical laboratory, or analytical instrument service with an understanding of calibration and or repair. Experience in GMP environment and experience with dissolution and diffusion applications is preferred.

Other Requirements

• Ability to be analytical, solve problems, and provide technical skills
• Experience with customer service- Responds promptly, Meets commitments
• Work well with other team members
• Professional written and oral communication skills
• Individual should have knowledge of Excel Spreadsheet software and Word Processing software.
• Ability to travel including some overnight travel up to 75% of the time
• A valid driver’s license is required for this role

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Salary Range

Salary Range: $62,800.00-$83,700.000 The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education/training, work experience, key skills, and type of position.

Background Checks

Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws, regulations and ordinances. Background checks may include, but are not limited to, education verification, employment history and verification, criminal convictions, Motor Vehicle Report (MVR & driving history), reference check, credit checks/credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Equal Opportunity Employer

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

You may not realize it, but Teledyne enables many of the products and services you use every day. Teledyne provides enabling technologies to sense, transmit and analyze information for industrial growth markets, including aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, energy, medical imaging and pharmaceutical research.