Field Service Engineer

FLIR Systems, Inc.; Pennsylvania; Remote; USD 70,000 - 90,000; Full time

Job summary

A technology solutions company is seeking a Field Service Engineer to perform installation, maintenance, and repair of their products in various locations. The ideal candidate has a Bachelor's degree in Engineering or related field and 5-10 years of experience in laboratory troubleshooting. You will ensure customer satisfaction through high-quality service and be involved in preventive maintenance operations. Frequent travel is required for this position, offering diverse challenges that enhance your technical proficiency.

Qualifications

• Bachelor’s degree or Associate's degree in a relevant field preferred.
• 5-10 years of experience in laboratory troubleshooting and analytical equipment repair.
• Valid driver's license required.

Responsibilities

• Responsible for on-site installation and maintenance of Teledyne products.
• Diagnoses and resolves product performance issues.
• Ensures customer satisfaction with preventive maintenance advice.

Skills

Analytical problem-solving

Customer service

Technical communication

Team collaboration

Education

Bachelor's degree in Engineering, Chemistry, or related field

Tools

Excel

Word Processing software

Job description

Field Service Engineer page is loaded## Field Service Engineerlocations: US - Field - Pennsylvania: US - Field - New Jerseytime type: Full timeposted on: Posted Todayjob requisition id: REQ33320**Be visionary**Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.**Job Description****Summary**Field Service Engineers perform routine and complex work related to the calibration and maintenance of process and laboratory equipment and instrumentation. We have field positions which requires individuals to work at multiple locations for multiple customers. Candidates must be able to work well in a team environment or individually as well as work with minimal supervision when necessary. Engineers are trained to provide superior onsite calibration and maintenance services. They perform these services according to their skill and experience on a variety of equipment.**Essential Duties and Responsibilities*** Responsible for on-site installation, implementation, maintenance and repair of Teledyne Pharma products.* Installs and optimizes hardware/software/network products and configurations at customer sites.* Diagnoses and resolves product performance problems.* Performs maintenance and repair services.* Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.* Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.* Serves as an internal resource on technical issues. May train other field engineers or customers.* May calibrate equipment on-site for large volume customers.* Works on on-site customer service and support assignments with broadly defined objectives* Solves non-routine issues, challenges and problems within field of specialization**Education and/or Experience** Bachelor’s degree in Engineering, Chemistry or related scientific study; would also consider those with an Associate's degree (A. A.) in Engineering or an equivalent from two-year college or technical school; and 5 to10 years related experience in laboratory troubleshooting/repairing analytical equipment and/or training; or equivalent combination of education and experience. Candidate should possess experience in the analytical laboratory, or analytical instrument service with an understanding of calibration and or repair**Other Requirements*** Ability to be analytical, solve problems, and provide technical skills* Experience with customer service- Responds promptly, Meets commitments* Work well with other team members* Professional written and oral communication skills* Individual should have knowledge of Excel Spreadsheet software and Word Processing software.* Ability to travel including some overnight travel up to 75% of the time* A valid driver’s license is required for this role**Physical Demands**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception.Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.