Field Service Engineer

Teledyne FLIR; West Lafayette (IN); On-site; USD 60,000 - 80,000; Full time

Job summary

Teledyne FLIR is seeking a Field Service/Support Engineer to perform installation, troubleshooting, and maintenance of detection instruments both in-house and internationally. The role involves customer training, documenting solutions, and engaging in internal training programs.

Candidates should possess a relevant degree and have strong analytical and problem-solving skills. A commitment to ethical standards and a customer-oriented approach are essential. Travel up to 45% required (25% domestic, 20% international).

Qualifications

• Bachelor's degree in Electrical/Electronic Engineering Technology or equivalent experience.
• Proven experience in assembly and repair of electro-mechanical instruments.
• Customer service skills with strong problem-solving abilities.

Responsibilities

• Install Teledyne FLIR hardware and software at customer sites.
• Provide product training and troubleshooting support.
• Document solutions in the product knowledge base.

Skills

Customer service orientation

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor of Science in Electrical/Electronic Engineering Technology

Master of Science in Chemistry/Biochemistry/Biotechnology

Tools

JIRA program

Job description

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

Job Summary

The Field Service/Support Engineer will service, troubleshoot, repair and perform preventive maintenance (including installation and training) on Teledyne FLIR Detection instruments in house or at customer sites all over the world.

Primary Duties & Responsibilities

• Perform installation of Teledyne FLIR hardware and software in the field.
• Provide training on the use of product hardware and software both at Teledyne FLIR and in the field.
• Troubleshoot and repair Gas Chromatography/Mass Spectrometry (GC/MS) and Bio instruments both at Teledyne FLIR and in the field.
• Be knowledgeable and proficient on all Teledyne FLIR Detection – Mass Spectrometry and Bio products and services, including handhelds (explosives and radiation).
• Manage and resolve incoming product support in a professional, pleasant and responsive manner.
• Document appropriate questions, techniques and solutions in the product knowledge base (JIRA program or formal documentation).
• Participate in ongoing internal training programs.

Job Qualifications

• Bachelor of Science in Electrical/Electronic Engineering Technology (BSEET) degree; or
• Associate of Science in Electrical/Electronic Engineering Technology (ASEET) and 2 years of directly relevant work experience; or
• Master of Science degree in Chemistry, Biochemistry, Biotechnology, etc.; and 3+ years of work experience with GC/MS instruments preferred.
• Proven experience in the assembly and/or repair of surface mount components, printed circuit boards from engineering drawings, cable assemblies and harnesses from engineering drawings, vacuum lines and tubing, and complex electro‑mechanical instruments.
• Ability to read and understand electrical schematics and mechanical assembly drawings.
• Strong customer service orientation/skills.
• Ability to effectively communicate and interact with team members and customers.
• Excellent analytical and problem‑solving skills.
• High energy, proactive orientation.
• Prior military experience a plus.
• Able and willing to travel domestically 25%+ to customer sites.
• Able and willing to travel internationally 20%+ to customer sites.
• Ability to lift up to 80 pounds.

Applicants must be either a U.S. citizen, U.S. national, legal permanent resident, asylee, refugee or must be eligible to apply for and obtain the appropriate export control license from the U.S. Departments of State or Commerce.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non‑merit based factor made unlawful by federal, state, or local laws.