Field Service Engineer

Scorpion Therapeutics; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

Scorpion Therapeutics in Washington, DC is seeking a Field Service Engineer to install, maintain and repair complex life sciences equipment. You will diagnose hardware and software issues and work directly with customers to ensure uptime and performance.

You will document service activities, communicate effectively with clients, and collaborate with R&D and engineering teams. The role also involves mentoring junior engineers and identifying process improvements to drive reliability.

Qualifications

• Bachelor's in Engineering, Electronics, or related field.
• 5+ years in technical support or field service for complex systems.
• Proven troubleshooting skills.
• Strong communication, leadership and organizational abilities.

Responsibilities

• Diagnose and resolve hardware/software issues on life sciences equipment.
• Manage customer communication and document service activities.
• Collaborate cross-functionally with R&D and engineering teams.
• Serve as a technical resource and mentor junior engineers; identify process improvements.

Skills

Troubleshooting

Technical Support

Field Service

Communication

Leadership

Organization

Education

Bachelor's in Engineering/Electronics

Job description

Role

Field Service Engineer (FSE) providing technical support, installation, maintenance, troubleshooting, and repair of complex life sciences equipment.

Responsibilities

independently diagnose and resolve hardware/software issues, manage customer communication, document service activities, and collaborate cross-functionally with R&D and engineering teams. Serve as a technical resource and mentor junior engineers; identify process improvements.

Requirements

• Bachelor's in Engineering, Electronics, or related field


• 5+ years in technical support or field service for complex systems


• proven troubleshooting skills


• strong communication, leadership, and organizational abilities.

High-Value

• support advanced scientific instruments in life sciences, with a focus on diagnostics or research tools


• experience in complex equipment environments


• customer-facing roles


• potential for cross-functional collaboration.

Work Setup

• detailed documentation


• independent work with minimal supervision


• customer interaction.