Field Service Engineer III

Tri-Imaging Solutions; Oklahoma City (OK); On-site; USD 70,000 - 100,000; Full time

Job summary

Tri-Imaging Solutions is seeking a Field Service Engineer III to act as the subject matter expert for high‑end medical imaging systems. You will operate autonomously, lead complex service projects, and escalate to OEM teams when needed.

The role emphasizes technical leadership, mentoring junior staff, and building strong relationships with key accounts, while traveling up to 75% to installations, repairs, and upgrades across multiple sites.

Qualifications

• AS/AA in Electronics, Electromechanical Technology, Computer Science, Biomedical Technology or equivalent; Bachelor's preferred.
• 5–8+ years of field service on medical imaging or similar equipment.
• Proven ability to lead technical projects and mentor others, with strong account presence.
• Excellent written and verbal communication for high‑stakes scenarios.
• Proficient in MS Office; ERP knowledge is a plus.

Responsibilities

• Serve as primary escalation point and SME for high‑end imaging systems.
• Independently resolve highly complex issues and lead installations and relocations.
• Mentor FSE I/II, and build trusted relationships with key accounts.
• Drive process improvements and document work per ISO standards.
• Coordinate with OEM/vendor teams on advanced escalations.
• Perform advanced inspections, maintenance, calibrations, and QA.

Skills

Technical leadership

Complex problem solving

Project leadership

Effective communication

Mentoring

Account management

Education

AS/AA in Electronics or related

Bachelor's degree preferred

Tools

MS Office

ERP systems

Job description

The Field Service Engineer III is a subject matter expert on high-end medical imaging systems, operating fully autonomously to resolve the most complex service issues. This senior individual-contributor role serves as technical lead across accounts, systems, and projects, and is the go-to escalation point before OEM involvement is needed. Focus areas include technical leadership, complex problem-solving, and developing others.

Key Responsibilities

• Serve as primary technical escalation point and SME for high-end imaging systems
• Independently resolve the most complex, novel, or high-impact issues
• Lead complex installations, de-installations, and relocations, owning full project scope
• Formally mentor and train FSE I/II team members
• Serve as primary contact for key accounts, building trusted senior-level relationships
• Drive continuous improvement of service processes and documentation
• Partner with OEM/vendor teams on advanced escalations
• Independently perform advanced inspections, maintenance, calibrations, and QA
• Document work per ISO quality and regulatory standards
• Model safety and security procedures for the broader team

Requirements

• AS/AA in Electronics, Electromechanical Technology, Computer Science, Biomedical Technology, or equivalent military training preferred; Bachelor's a plus
• 5-8+ years field service experience on medical imaging or comparable equipment
• Demonstrated expertise across multiple imaging modalities, with depth in at least one
• Proven ability to lead technical projects and mentor others
• Strong presence and credibility with key accounts
• Excellent written/verbal communication for high-stakes situations
• Proficient in MS Office; advanced ERP knowledge a plus
• Valid driver's license, clean driving record

Travel & Schedule

• Up to 75% travel required
• Participates in and helps coordinate on-call coverage

Physical & Environmental

• Frequent standing, walking, occasional lifting (25-50 lbs)
• Use of hand/power tools, ESD protection, and PPE as needed
• Potential exposure to radiation, electrical hazards, and bloodborne pathogens; OSHA and safety compliance required