Field Service Engineer

Catalyx; United (PA); Remote; USD 70,000 - 90,000; Full time

Job summary

Catalyx is seeking a Field Service Engineer to work remotely and travel across the USA. The role involves delivering solutions, providing technical support, and training customers in regulated manufacturing environments. Candidates should have a relevant engineering degree and be comfortable with extensive travel.

Benefits

Total Rewards package

Personal benefits and professional growth opportunities

Qualifications

• Must hold a valid USA Passport or working visa.
• Experience in electronics, ideally with PC- or PLC-based systems.
• Fluency in English is essential.

Responsibilities

• Deliver on-site installation, configuration, and validation of systems.
• Provide technical support including system testing and troubleshooting.
• Conduct operator training sessions for customer teams.

Skills

Troubleshooting

Technical problem-solving

Communication

Education

Bachelor’s degree in Electrical, Computer, Software, or Automation Engineering

Tools

AutoCAD

MS Visio

Job description

Catalyx is seeking a Field Service Engineer to work remotely and travel around the USA delivering solutions to clients. This role will require frequent travel, with assignments on the road for up to three weeks per trip.

Who We Are

Catalyx specializes in the science of operational processes. With a footprint across North America and Europe, the company carefully automates and services R&D, production, packaging, and delivery processes—globally—with a sophisticated blend of products, technologies, and lifecycle services. The company was formed in 2022 after CXV Global (Crest Solutions, Xyntek, and VistaLink) and Panacea Technologies joined forces. For over three decades, Catalyx’s partnership-based culture has helped organizations in production-intense, highly regulated industries optimize their operational efficiency, performance, and safety. To learn more about the company's experience and comprehensive suite of capabilities and solutions, visit www.catalyx.ai.

The Role

Join a growing service delivery team providing project implementation, technical support, and customer training for specialised automation and software solutions used in regulated manufacturing environments. You’ll play a key role in ensuring customer success across European sites through hands-on system setup, validation, and troubleshooting.

Responsibilities

• Deliver on-site installation, configuration, and validation of software and hardware systems to meet customer project requirements
• Provide technical support including electrical and optical setup, system testing, and troubleshooting
• Implement and test system integrations with external equipment or platforms
• Act as a key point of contact for project exceptions and updates, keeping project managers informed
• Ensure customers receive clear operational documentation and training for all installed systems
• Maintain accurate field reports, engineering documentation, and “as-built” updates
• Liaise closely with internal engineering and support teams to drive resolution and quality
• Conduct operator training sessions for customer teams across Europe
• Ensure compliance with site safety standards, relevant regulations (e.g. FDA, ISO9001), and internal quality processes
• Represent the service delivery team professionally and effectively, maintaining strong working relationships with customers and partner organisations
  
  

Requirements

• Must hold a valid USA Passport or have a valid working visa for the US.
• Bachelor’s degree (or equivalent) in Electrical, Computer, Software, or Automation Engineering OR experience supporting electrical and automated systems
• Experience in electronics, ideally involving PC- or PLC-based systems
• Strong troubleshooting ability and technical problem-solving skills
• Comfortable with extensive travel (up to 75–85%), including multi-week trips throughout the USA.
• Knowledge of packaging line equipment in pharma or food industries is a plus
• Experience with AutoCAD, MS Visio, and technical documentation tools
• Fluency in English is essential.
• Excellent communication skills for dealing with both technical and non-technical stakeholders
• Familiarity with .NET architecture, MS SQL databases, ODBC, TCP/IP, or reporting tools (Crystal Reports, SQL Reports) is an advantage.
  
  

Why Join Catalyx

At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.

Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.