Field Service Engineer

Mevion Medical Systems; St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare technology firm is seeking a Field Service Engineer in St. Louis, Missouri. The engineer will operate and maintain the Proton Therapy System, troubleshooting equipment issues and providing top-notch customer support. Candidates should preferably hold a Bachelor's degree in Engineering or Physics or have significant relevant experience. The role requires excellent mechanical and electrical skills, with a focus on customer satisfaction and effective communication. Knowledge of radiation therapy equipment is a plus, and candidates must be willing to travel and work off-shift as needed.

Qualifications

• Bachelor of Science or equivalent in Engineering or Physics preferred.
• Experience with radiation therapy equipment is a plus.
• Strong interest in new technology and continuous learning.

Responsibilities

• Operate and maintain the Proton Therapy System.
• Provide on-site customer support through corrective and preventive maintenance.
• Report and document interventions accurately.

Skills

Troubleshooting

Customer service

Mechanical ability

Electrical ability

Data analysis

Education

Bachelor of Science in Engineering or Physics

4–6+ years technical experience in a relevant field

Tools

Salesforce or equivalent CRM

Computer interfaces

Job description

Position Summary

Reporting to a Field Service Manager, a Field Service Engineer will maintain technical responsibility over the Mevion Medical Systems Proton Therapy System (PTS). The engineer will learn and become proficient in operating the PTS for various customer needs and related work functions, and regularly interact with customers’ professional and technical staff to resolve operational issues with Mevion products at customer sites.

Essential Functions

• Operate Proton Therapy System, which will include, but not be limited to: troubleshooting, post‑service testing.
• Provide highly visible customer support through on‑site operation, corrective and preventive maintenance of proton therapy equipment and ancillary devices.
• Clearly communicate the status of the system to the customer and to Mevion employees.
• Work on other highly complex clinical systems related to the Proton Therapy System, including motion‑control systems, CT scanners, X‑ray and radiological technology devices, and robotic manipulators directly at the customer site.
• Ensure that Proton Therapy devices are performing according to specification; monitor daily treatments and system performance; identify any corrections or improvements needed; report and document all complaints and key performance indicators of the PT device.
• Maintain equipment/systems according to the maintenance schedule.
• Troubleshoot PTS equipment, including electrical, mechanical, and software problems.
• Repair equipment/systems, taking all necessary actions to solve problems.
• Report and document interventions and actions undertaken with the required level of detail and accuracy in accordance with facility, RA/QA and FDA regulations.
• Meet appropriate key performance indicators (throughput, customer satisfaction, uptime).
• Maintain a high degree of professional knowledge and safety consciousness according to Mevion guidelines to perform activities under the safest working conditions.
• Maintain a clean working environment and behavior in line with safety and regulatory rules.
• Maintain calibrated equipment and tooling according to specifications.
• Maintain on‑site inventory and other part‑management duties.
• Other duties as assigned by Service Management.

Education, Training, And Experience

• Bachelor of Science or equivalent in Engineering, Physics, or other related field preferred, or 4–6+ years of technical experience in the Military or equivalent (e.g., electronics technicians, mechanics).
• Experience with radiation therapy equipment is a plus.
• Electronic/Electrical and mechanical ability.
• Experience working with computer interfaces, instrumentation, and control systems.
• Preferred experience with proton systems.
• Strong interest in new technology and continuous learning.
• Sound computer usage and debugging skills.
• Knowledge of networks and networking techniques.
• Solid understanding of imaging systems.
• Experience with Salesforce or equivalent CRM product and productivity software desired.
• Experience with troubleshooting and data analysis techniques is required.
• Medical physics experience is a plus.
• Experience with dosimetry hardware and software.

Familiarity With The Following Is a Plus

• Cooling systems, cryogenics, vacuum systems, PLCs, regulation loops, drivers, sensors, electric motors, high‑voltage equipment, low‑voltage equipment, etc.
• Mechanical system repair, maintenance, and operation of large systems.

Must Have the Ability to Learn the Following Within the First Six Months

• Learn the operating principles and service techniques for the subsystems of Mevion equipment.
• Become proficient in all software, control system elements and user interfaces to the Mevion systems.
• Understand the electrical, vacuum, and water‑cooling systems of Mevion equipment and hospital infrastructure for the Mevion equipment.

Desired Characteristics

• Self‑starter who can thrive within a small team and requires minimal supervision.
• Detail‑oriented with excellent follow‑through.
• Superior customer service mentality.
• Strong commitment to teamwork and ability to contribute to a collaborative work environment.
• Works well under pressure.

Physical And Environmental Considerations

• Ability to sit and stand for long periods, bending, stooping, kneeling and crouching.
• Ascend and descend ladders and stairs up to 20 feet.
• Ability to lift/carry/push/pull up to 50 lbs.
• Good manual dexterity.
• Ability to speak fluent English and hear clearly.
• Willing and able to work off‑shift, nights, weekends and holidays; more than 40 hours per week is often required.
• Ability to travel for weeks at a time, sometimes longer, both domestic and international; occasionally on a moment’s notice.
• Must be able to use all standard office equipment such as computer, keyboard, copier, and telephone.
• Employee will work with hazardous material, radiation‑producing equipment, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials.
• Position involves occasional exposure to magnetic fields above 5 gauss; individuals with pacemakers or similar implants are disqualified.
• Strict adherence to corporate safety procedures is mandatory.