Field Service Engineer (3925)

MEVION MEDICAL SYSTEMS INC; Omaha (NE); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

On-site travel opportunities

Competitive benefits

Job summary

MEVION MEDICAL SYSTEMS INC in Omaha, NE seeks a Field Service Engineer to maintain and operate the Proton Therapy System (PTS) at customer sites. You will troubleshoot, perform preventive and corrective maintenance, and ensure system performance while interfacing with clinical staff and Mevion personnel.

You will learn subsystems, document interventions, comply with RA/QA and FDA regulations, and travel domestically and internationally as needed.

Qualifications

• BS in Engineering, Physics, or related field, or 4–6+ years of technical experience.
• Experience with radiation therapy equipment is a plus.
• Strong electronics, electrical, and mechanical abilities.
• Experience with computer interfaces, instrumentation, and control systems.
• Familiarity with dosimetry hardware and software is a plus.

Responsibilities

• Operate Proton Therapy System, including troubleshooting and post-service testing.
• Provide highly visible customer support through on-site operation, corrective and preventive maintenance of proton therapy equipment and ancillary devices.
• Clearly communicate system status to the customer and Mevion employees.
• Work on other complex clinical systems related to the PTS, such as motion-control systems, CT scanners, X-ray and radiological technology devices, and robotic manipulators directly at the customer site.
• Ensure PTS devices perform according to specifications by monitoring daily treatments, system performance, and identifying needed corrections or improvements; report and document all complaints and key performance indicators.
• Maintain equipment and systems according to the maintenance schedule.
• Troubleshoot PTS equipment, including electrical, mechanical, and software problems.
• Repair equipment and systems, taking all necessary actions to solve problems.
• Report and document interventions and actions undertaken with required detail and accuracy in accordance with facility, RA/QA, and FDA regulations.
• Meet appropriate key performance indicators (throughput, customer satisfaction, uptime).
• Maintain a high degree of professional knowledge and safety consciousness, performing activities under the safest working conditions.
• Maintain a clean working environment and behavior in line with safety and regulatory rules.

Skills

Electronics

Electrical systems

Mechanical aptitude

Troubleshooting

Data analysis

Imaging systems knowledge

Networking knowledge

CRM experience

Education

Bachelor of Science or equivalent in Engineering/Physics or related field

Military or equivalent technical experience (4–6+ years)

Tools

Salesforce

Job description

Reporting to a Field Service Manager, a Field Service Engineer will maintain technical responsibility over the MevionMedicalSystems Proton Therapy System (PTS). The role involves learning and becoming proficient in operating the PTS for various customer needs, regularly interacting with customers’ professional and technical staff to resolve all operational issues with Mevion products at customer sites.

Essential Functions

• Operate Proton Therapy System, including troubleshooting and post‑service testing.
• Provide highly visible customer support through on‑site operation, corrective and preventive maintenance of proton therapy equipment and ancillary devices.
• Clearly communicate system status to the customer and Mevion employees.
• Work on other complex clinical systems related to the PTS, such as motion‑control systems, CT scanners, X‑ray and radiological technology devices, and robotic manipulators directly at the customer site.
• Ensure PTS devices perform according to specifications by monitoring daily treatments, system performance, and identifying needed corrections or improvements; report and document all complaints and key performance indicators.
• Maintain equipment and systems according to the maintenance schedule.
• Troubleshoot PTS equipment, including electrical, mechanical, and software problems.
• Repair equipment and systems, taking all necessary actions to solve problems.
• Report and document interventions and actions undertaken with required detail and accuracy in accordance with facility, RA/QA, and FDA regulations.
• Meet appropriate key performance indicators (throughput, customer satisfaction, uptime).
• Maintain a high degree of professional knowledge and safety consciousness, performing activities under the safest working conditions.
• Maintain a clean working environment and behavior in line with safety and regulatory rules.
• Maintain calibrated equipment and tooling according to specifications.
• Maintain on‑site inventory and perform part‑management duties.
• Other duties as assigned by Service Management.

Education, Training, and Experience

• Bachelor of Science or equivalent in Engineering, Physics, or related field preferred; or 4–6+ years of technical experience in the military or equivalent (e.g., electronics technicians, mechanics).
• Experience with radiation therapy equipment is a plus.
• Electronic, electrical, and mechanical ability.
• Experience working with computer interfaces, instrumentation, and control systems.
• Preferred experience with proton systems.
• Strong interest in new technology and continuous learning.
• Sound computer usage and debugging skills.
• Knowledge of networks and networking techniques.
• Solid understanding of imaging systems.
• Experience with Salesforce or equivalent CRM product and productivity software desired.
• Experience with troubleshooting and data analysis techniques required.
• Medical physics experience is a plus.
• Experience with dosimetry hardware and software.

Familiarity with the following is a plus

• Cooling systems, cryogenics, vacuum systems, PLCs, regulation loops, drivers, sensors, electric motors, high‑voltage equipment, low‑voltage equipment, etc.
• Mechanical system repair, maintenance, and operations of large systems.

Must have the ability to learn the following within the first six months

• Operating principles and service techniques for the subsystems of MEVION equipment.
• Proficiency in all software, control system elements, and user interfaces of the MEVION systems.
• Understanding of the electrical, vacuum, and water‑cooling systems of MEVION equipment and hospital infrastructure.

Desired Characteristics

• Self‑starter who thrives within a small team and requires minimal supervision.
• Detail‑oriented with excellent follow‑through.
• Superior customer service mentality.
• Strong commitment to teamwork and ability to contribute to a collaborative work environment.
• Works well under pressure.

Physical and Environmental Considerations

• Ability to sit and stand for long periods, bend, stoop, kneel, and crouch.
• Ascend and descend ladders and stairs up to 20 feet.
• Ability to lift, carry, push, or pull up to 50lbs.
• Good manual dexterity.
• Fluent in English and able to hear clearly.
• Willingness to work off‑shift, nights, weekends, and holidays with occasional overtime beyond 40hours per week.
• Ability to travel for extended periods, both domestic and international, sometimes on a moment’s notice.
• Must be able to use standard office equipment such as computer, keyboard, copier, and telephone.
• Exposure to hazardous materials, radiation‑producing equipment, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials.
• Inability for individuals with pacemakers, automatic defibrillators, or similar implants; other implanted metallic materials considered case by case with medical advice.
• Strict adherence to corporate safety procedures mandatory.