Travel Field Service Engineer (2642)

Mevion Medical Systems, Inc; Los Angeles (CA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading medical technology company is seeking a Travel Field Service Engineer to maintain and operate the Proton Therapy System across various customer sites. You will be responsible for troubleshooting, customer support, and ensuring compliance with safety regulations. The role requires substantial travel, technical expertise, and a Bachelor’s degree or equivalent experience. Ideal candidates will have a strong interest in new technologies and the ability to work independently in challenging environments.

Qualifications

• Experience with radiation therapy equipment is a plus.
• Ability to lift/carry/push/pull up to 50 lbs.
• Must be able to use standard office equipment.

Responsibilities

• Maintain technical responsibility over the Proton Therapy System.
• Provide customer support through on-site operation and maintenance.
• Troubleshoot PTS equipment including electrical, mechanical, and software problems.

Skills

Electronic/Electrical and Mechanical ability

Troubleshooting and data analysis techniques

Strong interest in new technology

Good manual dexterity

Education

Bachelor of Science or equivalent in Engineering, Physics, or related field

4-6+ years of technical experience in the Military or equivalent

Tools

SalesForce or equivalent CRM

Instrumentation and control systems

Job description

# Travel Field Service Engineer (2642)Reporting to a Senior Manager, Service, a Travel Field Service Engineer will maintain technical responsibility over the Mevion Medical Systems Proton Therapy System. A Travel Field Service Engineer will learn and become proficient in operating the Mevion Medical Systems Proton Therapy System (PTS) for various customer needs and related work functions. A Travel Field Service Engineer will regularly interact with the customers’ professional and technical staff to resolve all operational issues with Mevion products at customer sites. The person in this role is expected to travel 75% out of the year to sites within their region and/or other sites based on business needs. They must also live within the city with a current Mevion system in Florida (Jacksonville, Tampa, or Orlando), California (Palo Alto, Los Angeles), or Utah (Salt Lake City). * Operate Proton Therapy System, which will include, but not be limited to: Troubleshooting, Post Service Testing.* Provide highly visible customer support through the performance of on-site operation, corrective and preventive maintenance of proton therapy equipment and ancillary devices.* Clearly communicate the status of the system to the customer as well as to Mevion employees.* Work on other highly complex clinical systems related to the Proton Therapy System, including Motion control systems, CT Scanners, X-ray and Radiological technology devices and robotic manipulators directly at the customer site.* Ensuring that Proton Therapy (PT) devices are performing according to specification. Monitor daily treatments and system performance and identify any corrections or improvements the system may need. Reporting and documenting all complaints and key performance indicators of the PT device.* Ensure equipment/systems are working properly with the required level of compliance/quality/technical performance/customer satisfaction.* Maintain equipment/systems according to the maintenance schedule.* Troubleshoot PTS equipment including electrical, mechanical, and software problems.* Repair equipment/systems taking all necessary actions to solve problems.* Report and document interventions and actions undertaken with the required level of details and accuracy in accordance with facility, RA/QA and FDA regulations.* Meet appropriate key performance indicators (throughput, customer satisfaction, uptime).* Maintaining a high degree of professional knowledge and safety consciousness according to Mevion guidelines in order to perform activities under the safest working conditions.* Maintain a clean working environment and behavior in line with the safety and regulatory rules.* Maintain calibrated equipment and tooling according to specifications.* Maintain on site inventory and other part management duties.* Other duties as assigned by Service Management.* Bachelor of Science or equivalent in Engineering, Physics, or other related field preferred, or 4-6+ years of technical experience in the Military or equivalent (i.e. Electronics technicians, mechanics, etc.)* Experience with radiation therapy equipment is a plus.* Electronic/Electrical and Mechanical ability.* Experience working with computer interfaces, instrumentation, and control systems.* Preferred experience with proton systems* Strong interest in new technology and learning new systems – continuous learning curve.* Sound computer usage and debugging skills.* Knowledge of networks and networking techniques* Solid understanding of imaging systems* Experience with SalesForce or equivalent CRM product and productivity software desired.* Experience with troubleshooting and data analysis techniques is required.* Medical Physics experience is a plus. + Experience with dosimetry hardware & software.Experience withcooling systems, cryogenics, vacuum systems, PLC’s, regulation loops, drivers, sensors, electric motors, high voltage equipment, low voltage equipment is a plus.Experience with mechanical system repair, maintenance and operations of large systems is a plus* Ability to sit and stand for long periods of time, bending, stooping, kneeling and crouching.* Ascend and descend ladders and stairs at heights of up to 20 feet.* Ability to lift/carry/push/pull up to 50 lbs.* Good manual dexterity.* Ability to speak fluent English and hear clearly.* With little notice, must have the ability and willingness to work off shift, nights, weekends and holidays. More than 40 hours per week is often required.* Must be able to use all standard office equipment such as computer, keyboard, copier and telephone.* The employee will work with hazardous material, radiation producing equipment, high magnetic fields, high voltages, compressed and liquefied gases, and radioactive materials.* This position involves occasional exposure to high magnetic fields and routine exposure to magnetic fields above 5 gauss. Individuals with pacemakers, automatic defibrillators, or similar implants are physically disqualified from this position. Individuals with other implanted metallic materials must be considered on a case by case basis, per medical advice from the candidate’s physician and company policy.* Strict adherence to corporate safety procedures is mandatory.Ability for 75% travel (based on business needs) and must live in the city with current Mevion system (Jacksonville, Tampa, or Orlando).