Field Service Engineer

Mevion Medical Systems; Morristown (NJ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Opportunities for travel

Training in advanced technologies

Job summary

A medical equipment manufacturer is seeking a Field Service Engineer to maintain and support the Proton Therapy System. The role requires interaction with customers and technical staff, performing maintenance and troubleshooting of equipment. A Bachelor’s in Engineering or Physics is preferred, along with a strong customer service angle. Candidates will work in a dynamic environment with extensive training in MEVION systems.

Qualifications

• 4-6+ years of technical experience in the Military or equivalent (e.g., Electronics technicians, mechanics).
• Experience with radiation therapy equipment is a plus.
• Experience with troubleshooting and data analysis techniques required.

Responsibilities

• Operate Proton Therapy System, including troubleshooting and post-service testing.
• Provide on-site operation support and perform corrective and preventive maintenance.
• Communicate system status clearly to customers and team members.

Skills

Electronic/Electrical and Mechanical ability

Customer service mentality

Problem-solving skills

Computer proficiency and debugging skills

Education

Bachelor of Science or equivalent in Engineering, Physics, or related field

Tools

Salesforce or equivalent CRM

Job description

Join to apply for the Field Service Engineer role at Mevion Medical Systems

Position Summary

Reporting to a Field Service Manager, a Field Service Engineer will maintain technical responsibility over the Mevion Medical Systems Proton Therapy System. A Field Service Engineer will learn and become proficient in operating the Mevion Medical Systems Proton Therapy System (PTS) for various customer needs and related work functions. A Field Service Engineer will regularly interact with the customers’ professional and technical staff to resolve all operational issues with Mevion products at customer sites.

Responsibilities

• Operate Proton Therapy System, including troubleshooting and post-service testing.
• Provide on-site operation support and perform corrective and preventive maintenance of proton therapy equipment and ancillary devices.
• Communicate system status clearly to customers and Mevion employees.
• Work on other complex clinical systems related to the Proton Therapy System, including motion control systems, CT scanners, X-ray and radiological devices, and robotic manipulators at customer sites.
• Ensure Proton Therapy devices perform according to specification; monitor daily treatments and system performance; report improvements or corrections; document all complaints and KPIs.
• Ensure equipment/systems meet compliance/quality/technical performance/customer satisfaction standards.
• Maintain equipment/systems according to the maintenance schedule.
• Troubleshoot PTS equipment (electrical, mechanical, software).
• Repair equipment/systems and take actions to solve problems; report interventions with necessary detail per facility, RA/QA and FDA regulations.
• Meet key performance indicators (throughput, customer satisfaction, uptime).
• Maintain professional knowledge and safety consciousness per Mevion guidelines.
• Maintain a clean working environment in line with safety and regulatory rules.
• Maintain calibrated equipment and tooling per specifications.
• Maintain on-site inventory and other part management duties.
• Other duties as assigned by Service Management.

Education, Training, And Experience

• Bachelor of Science or equivalent in Engineering, Physics, or related field preferred, or 4-6+ years of technical experience in the Military or equivalent (e.g., Electronics technicians, mechanics).
• Experience with radiation therapy equipment is a plus.
• Electronic/Electrical and Mechanical ability.
• Experience working with computer interfaces, instrumentation, and control systems.
• Preferred experience with proton systems.
• Strong interest in new technology and continuous learning.
• Computer proficiency and debugging skills.
• Knowledge of networks and networking techniques.
• Understanding of imaging systems.
• Experience with Salesforce or equivalent CRM and productivity software desired.
• Experience with troubleshooting and data analysis techniques required.
• Medical Physics experience is a plus.
• Experience with dosimetry hardware & software.

Familiarity With The Following Is a Plus

• Cooling systems, cryogenics, vacuum systems, PLCs, regulation loops, drivers, sensors, electric motors, high/low voltage equipment.
• Mechanical system repair and operations of large systems.

Must Have The Ability To Learn Within Six Months

• Learn operating principles and service techniques for subsystems of MEVION equipment.
• Become proficient in all software, control system elements and user interfaces to MEVION systems.
• Understand electrical, vacuum, and water-cooling systems of MEVION equipment and hospital infrastructure.

Desired Characteristics

• Self-starter with ability to thrive in a small team with minimal supervision.
• Detail-oriented with excellent follow-through.
• Superior customer service mentality.
• Strong teamwork orientation and ability to contribute to a collaborative work environment.
• Works well under pressure.

Physical And Environmental Considerations

• Ability to sit and stand for long periods, bend, stoop, kneel and crouch.
• Ascend/descend ladders and stairs up to 20 feet.
• Lift/carry/push/pull up to 50 lbs.
• Good manual dexterity; ability to speak fluent English and hear clearly.
• Willingness to work off hours, nights, weekends and holidays as needed; more than 40 hours/week often required.
• Ability to travel for weeks at a time, domestic and international.
• Work with hazardous materials, radiation-producing equipment, high magnetic fields, high voltages, gases, and radioactive materials.
• Exposure to high magnetic fields; candidates with pacemakers or similar implants are disqualified; other implants evaluated case-by-case.
• Strict adherence to corporate safety procedures.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Medical Equipment Manufacturing

Referrals increase your chances of interviewing at Mevion Medical Systems.

Location: Morristown, NJ