Field Service Engineer

Elekta AB; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Excellent Medical, Dental, and Vision coverage

401k

Paid Vacation and Holiday

Tuition reimbursement

Wellness reimbursement

Flexible spending account

Job summary

A leading medical technology firm is seeking a Field Service Engineer in St. Louis, MO. The role involves troubleshooting and maintaining high-energy medical devices, ensuring compliance with safety protocols, and providing technical support to customers. Candidates should have an associate degree and 3-5 years of field service experience, strong communication skills, and proficiency with test equipment. The company offers comprehensive medical coverage and various additional benefits.

Qualifications

• 3–5 years of field service experience.
• Strong proficiency in test equipment and hand tools.
• Willingness to travel and work independently.

Responsibilities

• Perform routine troubleshooting and repairs with high success rate.
• Maintain and manage parts inventory.
• Instruct customers in proper equipment use.

Skills

Electro-mechanical aptitude

Customer service skills

Communication skills

Proficiency with test equipment

Education

Associate degree in Electronics, Physics, or related discipline

Tools

Oscilloscopes

Multimeters

Job description

We are looking for a ***Field Service Engineer*** to join our dynamic team!**Location:** St. Louis, MO - candidate must be located in this location or willing to relocate here. * Able to complete all Technician Responsibilities with 100% accuracy.* Independently perform routine troubleshooting and repairs on the designated modality with an 80% success rate of diagnosing the problem while working within the escalation procedure.* Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.* Perform installations with assistance, on designated and secondary modality.* Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.* Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.* Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.* Instruct customers and staff in proper use of the equipment.* Assist Sales/Customer Service with technical advice.* Stay current on all new products.* Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.* Parts inventory management (Part sales where applicable).* Provide product feedback to home office.* Maintain all company-leased equipment, including company automobile, parts, and tools.* Perform other related duties as assigned or requested.* Incorporates Elekta Values into all department functions and responsibilities.* Adhere to all Elekta directives, policies and procedures.* Associate degree or equivalent experience in Electronics, Physics, or a related discipline.* 3–5 years of field service experience, or Level 2 qualification in two or more modalities.* Strong electro-mechanical aptitude and proficiency with test equipment (e.g., oscilloscopes, multimeters) and hand tools.* Computer literate with solid understanding of Good Manufacturing Practices, including ESD protocols.* Excellent written and verbal communication skills.* Strong customer service and interpersonal skills with a professional presence that positively represents Elekta.* Organized and capable of preparing clear, concise reports.* Willingness to travel and work independently as needed.* Valid driver’s license in home state.* Compliance with customer vendor credentialing requirements and Elekta’s U.S. COVID-19 Vaccination Policy.* Commitment to Elekta’s philosophy, policies, and full legal and regulatory compliance.* Opportunity to work with a proactive and supportive team* Excellent Medical, Dental and Vision coverage* 401k, paid Vacation and Holiday* A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account* Opportunity to work on cutting edge in medical advancement* Close-knit company culture* Upward mobility