Associate Field Service Engineer

Elekta AB; Atlanta (GA); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Elekta AB is seeking an Associate Field Service Engineer in Atlanta, GA. The role involves customer-focused mechanical and electronic repairs on Elekta modalities, ensuring compliance with administrative requirements.

Candidates should possess an associate degree or equivalent experience, strong communication skills, and willingness to travel extensively. Proficiency in using test equipment is essential. The role represents Elekta to customers and supports various projects and policies.

Qualifications

• Associate degree or equivalent experience, preferably in Electronics, Physics or an associated discipline.
• Good understanding of Good Manufacturing Practice, including ESD requirements.
• Willingness to travel up to 100% of the time and work unsociable hours.

Responsibilities

• Perform low risk troubleshooting and repairs on the designated modality.
• Submit timely and accurate service reports, timesheets, and expense reports.
• Manage parts inventory.

Skills

Good electro‑mechanical aptitude

Effective written and verbal communication skills

Proficiency in using test equipment

Exceptional customer service skills

Education

Associate degree or equivalent experience

Tools

Oscilloscopes

Multi‑meters

Job description

Role Summary

Associate Field Service Engineer is responsible for customer focused mechanical and electronic repairs on Elekta modalities, performing troubleshooting, calibrations, maintenance, and ensuring administrative requirements are met. The role represents Elekta professionally to customers and supports projects, programs and policies.

Responsibilities

• Perform low risk troubleshooting and repairs on the designated modality achieving a 50% success rate of diagnosing the problem within escalation procedures.
• Perform supervised calibrations and preventative maintenance on the designated modality.
• Work safely in confined areas including high current/high voltage modulators (20‑50kV, 1500A) and ensure use of peripheral vision to gauge distances.
• Work safely on Elekta's full range of products including medical devices producing high‑energy ionizing radiation.
• Read, analyze, interpret and follow signal flow on blueprints, schematics and wiring diagrams.
• Submit timely and accurate service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Manage parts inventory.
• Provide product feedback to home office.
• Maintain all company‑leased equipment, including company automobile, parts and tools.
• Perform other related duties as assigned or requested.

Qualifications

• Associate degree or equivalent experience, preferably in Electronics, Physics or an associated discipline.
• Good electro‑mechanical aptitude.
• Computer literate.
• Proficiency in using test equipment and hand tools including oscilloscopes, multi‑meters.
• Good understanding of Good Manufacturing Practice, including ESD requirements.
• Effective written and verbal communication skills, exceptional customer service skills.
• Ability to represent the organization professionally and positively.
• Organize and prepare reports.
• Willingness to travel up to 100% of the time and work unsociable hours.
• Active driver's license in the home state.

Physical Demands & Work Environment

Requires standing, walking, sitting, handling objects and tools, reaching with hands and arms, talking and hearing. Occasionally lifting and moving light to moderate weight. Must adjust focus, work in moderate noise and temperature environments.

Requires travel up to 100% of the time.

Vendor Credentialing

Must comply with all customer vendor credentialing requirements.

EEO Statement

Equal Employment Opportunity. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.