Field Service Engineer - Bismark ND

Elekta; Bismarck (ND); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Excellent medical coverage

Dental coverage

Vision coverage

401k plan

Paid vacation

Job summary

Elekta in Bismarck, ND is seeking a Field Service Engineer to support medical devices and systems on-site. The role involves troubleshooting, calibration, installation with support, and technical guidance for customers and staff.

Candidates should have an associate degree in electronics or physics with 3–5 years of field service experience, strong electro‑mechanical skills, and the ability to travel as needed. Relocation assistance available for the right candidate.

Qualifications

• 3–5 years of field service experience or two modalities Level 2 qualifications.
• Strong electro‑mechanical aptitude and test equipment proficiency.
• Excellent written and verbal communication skills.
• Willingness to travel and work independently.

Responsibilities

• Perform routine troubleshooting and calibrations on designated modality.
• Installations with assistance on designated and secondary modality.
• Read and follow schematics and wiring diagrams.
• Provide technical guidance to customers and internal teams.

Skills

Field service experience

Electronics

Test equipment

Communication

Education

Associate degree in Electronics/Physics

Tools

Oscilloscopes

Multimeters

Job description

We don´t just build technology. We build hope.

We are looking for a Field Service Engineer to join our dynamic team! Location: Bismark, ND - candidate must be located in this location or willing to relocate here. At Elekta, we’re pioneering the future of medical technology with cutting‑edge solutions that make a real difference in patients’ lives. From our advanced Linear Accelerators for cancer treatment to the Gamma Knife—the gold standard in non‑invasive therapy for neurological disorders—we’re redefining what’s possible in precision medicine. Our innovations span a wide range of engineering disciplines, including high‑power RF systems, electronics, mechanical and vacuum systems, control systems, and software and networking environments. It’s a dynamic, collaborative space where technology meets compassion.

Responsibilities

• Able to complete all Technician Responsibilities with 100% accuracy.
• Independently perform routine troubleshooting and repairs on the designated modality with an 80% success rate of diagnosing the problem while working within the escalation procedure.
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality.
• Perform installations with assistance, on designated and secondary modality.
• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical.
• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
• Instruct customers and staff in proper use of the equipment.
• Assist Sales/Customer Service with technical advice.
• Stay current on all new products.
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
• Parts inventory management (Part sales where applicable).
• Provide product feedback to home office.
• Maintain all company-leased equipment, including company automobile, parts, and tools.
• Perform other related duties as assigned or requested.
• Incorporates Elekta Values into all department functions and responsibilities.
• Adhere to all Elekta directives, policies and procedures.

What You Bring

• Associate degree or equivalent experience in Electronics, Physics, or a related discipline.
• 3–5 years of field service experience, or Level 2 qualification in two or more modalities.
• Strong electro‑mechanical aptitude and proficiency with test equipment (e.g., oscilloscopes, multimeters) and hand tools.
• Computer literate with solid understanding of Good Manufacturing Practices, including ESD protocols.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills with a professional presence that positively represents Elekta.
• Organized and capable of preparing clear, concise reports.
• Willingness to travel and work independently as needed.
• Valid driver’s license in home state.
• Compliance with customer vendor credentialing requirements and Elekta’s U.S. COVID‑19 Vaccination Policy.
• Commitment to Elekta’s philosophy, policies, and full legal and regulatory compliance.

What we offer

• Opportunity to work with a proactive and supportive team
• Excellent Medical, Dental and Vision coverage
• 401k, paid Vacation and Holiday
• A health of additional benefits including wellness reimbursement, tuition reimbursement and flexible spending account
• Opportunity to work on cutting edge in medical advancement
• Close‑knit company culture
• Upward mobility

EEO Statement

We evaluate qualified applicants without regard to race, color, religion, sex,sexual orientation, gender identity, genetic information, national origin, disability, veteran status,or any otherprotected characteristic.

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world. We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.