Field Service Engineer

NanoTemper Technologies; South San Francisco (CA); On-site; USD 86,000 - 140,000; Full time

Benefits offered by this job

Flexible PTO Policy

13 Paid Company Holidays

16 weeks of paid parental leave

Generous medical, dental and vision plans

401(k) with company match

Monthly Wellness Stipend

Job summary

A leading technology firm in South San Francisco is seeking a customer-focused Field Service Engineer. In this role, you will serve as a trusted advisor for clients, ensuring optimal function of analytical instruments through maintenance, repairs, and installations. This position requires excellent troubleshooting skills, a commitment to customer satisfaction, and readiness for up to 60% travel. Join a dynamic team committed to advancing scientific research through innovative biophysical instruments.

Qualifications

• Proven track record in customer relationship management within a technical service role.
• Experience in quality management systems (e.g., ISO 9001).
• Strong mechanical and electrical troubleshooting skills.

Responsibilities

• Install, maintain, and repair analytical instruments.
• Troubleshoot technical issues using diagnostic tools.
• Collaborate with sales and other teams to address customer needs.

Skills

Customer relationship management

Diagnostic troubleshooting skills

Proficiency in Unix/Linux

Analytical instruments maintenance

Communication skills

Tools

Salesforce

Microsoft Office

Job description

Field Service Engineer

Pay Range

NanoTemper Technologies provides a pay range of $86,000.00/yr - $140,000.00/yr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Your Mission

We are seeking a customer-focused Field Service Engineer to join our commercial organization. In this critical role, you will serve as the technical expert and trusted advisor for our customers, ensuring optimal performance and uptime of NanoTemper instruments through preventative maintenance, repairs, installations, and exceptional service delivery. This position requires up to 60% daily travel within your assigned territory with occasional overnight stays.

What You’ll Do

• Install, maintain, repair, and upgrade NanoTemper analytical instruments to ensure maximum uptime.
• Support installation and integration of complex automation hardware and software.
• Troubleshoot and resolve technical issues using diagnostic tools and established methodologies.
• Collaborate with Sales, Applications, and other teams to coordinate service activities and address customer needs.
• Identify customer needs and communicate upgrade or contract renewal opportunities.
• Manage service parts inventory and maintain accurate usage and repair records.
• Maintain demo instruments and repair equipment.
• Manage repair tickets from start to completion with clear customer communication.
• Ensure high customer satisfaction through quality service and professionalism.
• Document service activities and complete administrative tasks (expenses, timesheets) on time.
• Follow QMS requirements and support local/global quality and claim processes.

What You’ll Bring

• Proven track record in customer relationship management within a technical service role.
• Experience working with quality management systems (e.g., ISO 9001), including handling nonconformities, customer complaints, and feedback.
• Proficiency with Unix/Linux systems and Microsoft Office; experience with CRM platforms (Salesforce preferred).
• Strong mechanical and electrical troubleshooting skills using diagnostic tools and technical documentation.
• Fluent in written and spoken English.
• Customer‑centric mindset with a commitment to delivering exceptional service.
• Action‑oriented with a strong sense of urgency and ability to meet deadlines.
• Able to work independently while collaborating effectively with team members.
• Valid driver’s license and clean driving record.
• Ability to travel within the assigned territory (approx. 60%).
• Ability to lift and move up to 70 lb with assistance.

What We Offer

• Flexible PTO Policy
• 13 Paid Company Holidays
• 16 weeks of 100% paid parental leave
• Generous medical, dental and vision plans
• 401(k) with company match up to 5% dollar for dollar
• Pre‑tax FSA, HSA, HRA and Commuter Plan
• Lifestyle spending account to be used towards WiFi and cell phone
• Monthly Wellness Stipend
• Voluntary Pet Insurance

About Us

Our vision at NanoTemper is to help create a world where every disease is treatable. What drives us is partnering with scientists to ‘make a difference’ in the world. With our biophysical instruments we want to push the limits of what is possible for scientific researchers. The goals are big and audacious. Hence, it requires very innovative ways and a strong team to get there. Even if we are an expanding global company with more than 200 employees the heart of NanoTemper beats in Munich. Our doors are open for talented people excited about the future of scientific research and our vision. Do you want to make a difference with your daily work and become part of our mission? We are looking forward to get to know you.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Business Consulting and Services