Customer Service Sales Consultant

KUKA; Town of Texas (WI); Remote; USD 70,000 - 110,000; Full time

Job summary

A leading automation company is seeking a Customer Service professional to represent aftermarket products and services. The role involves developing and maintaining customer relationships, with responsibilities including traveling to customer sites and providing accurate quotations. Candidates should hold a Bachelor’s degree and have substantial customer service and sales experience, specifically with Salesforce or SAP. This position requires residing in Texas and offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Bachelor’s degree and five years of related experience.
• Excellent knowledge of customer service for face-to-face and phone contact.
• Understanding of all phases of the sales process is preferred.

Responsibilities

• Present Customer Service aftermarket products to customers.
• Travel to customer sites to sell products and services.
• Develop long-term business relationships.
• Develop and maintain long-term business relationships between KUKA Robotics and Integrators, System Partners and End-user Customers.
• Generate accurate and technically correct quotations of the CS product portfolio and inform customers of service rates, part prices, and service offerings.
• Collaborate with CS Managers to ensure qualified resources are identified to complete service orders.

Skills

Customer service fundamentals

Sales experience

Salesforce knowledge

Travel capability

Education

Bachelor’s degree

Tools

Salesforce

SAP

Job description

Represents the company’s Customer Service (CS) aftermarket products and services to new and existing General Industry accounts, Tier-1 suppliers, and Automotive accounts. Identifies proactive opportunities, develops and maintains a long-term business relationship between KUKA Robotics and Integrators, System Partners, End-user Customers and generates aftermarket sales to increase profitability and market share.

Please note, although this is a remote role, we are only considering candidates who live locally in Texas.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Effectively presents Customer Service aftermarket products and services to new and existing customers.
• Frequently travels (up to 50%) to customer sites to sell CS products and services (i.e. contracts, hardware, software, training, engineering services, on-site support, etc.).
• Identifies potential new accounts, customers, contacts and new market opportunities.
• Develops and maintains long-term business relationship between KUKA Robotics and Integrators, System Partners and End-user Customers.
• Generates accurate and technically correct quotations of the CS product portfolio and ensures customers are informed of service rates, part prices, and service product offerings.
• Cooperates with CS Managers to ensure qualified resources are identified to achieve successful completion of service orders.
• Reviews purchase orders for accuracy, authorization, and supporting documentation.
• Verifies customer and order information against previously obtained information for accuracy.
• Maintains accurate and complete data in Salesforce/SAP/other IT systems, including Asset Information, Competition Information, Lead Information, Opportunity Status and Quote Information.
• Works collaboratively with the Sales / IM / CS team to determine service sales strategies for individual customer accounts.
• Provides feedback to Sales / IM Team and CS team to improve customer relationships.
• Monitors quotes, sales, and project status to track aftermarket sales performance and on-going project activities.
• Monitors the competition’s products and services and notifies management of benchmarks (i.e. pricing, technical advantages, etc.).
• Ensures capture of repeat / renewal business by proactively offering recommended Spare Parts, Field Service, Service Contracts, Software, Engineering and Training throughout the life cycle of each robot.
• Forecasts aftermarket sales volumes and assists in strategic planning activities.
• Adheres to the Quality System and participates in continual improvements.
• Understands and follows safety regulations and identifies safety concerns.
• Supports the Finance department in the payment process

EDUCATION and/or EXPERIENCE

• Bachelor’s degree and five years of related experience and/or training or equivalent combination of education and experience.
• Requires excellent knowledge of the fundamentals of customer service for face-to-face and phone contact with customers and prior experience using Salesforce, SAP or similar Customer Relationship Management and ERP software.
• Prior sales experience are decisive advantage – understanding all phases of sales process.
• Candidate must be results oriented with a strong dedication to meeting customer expectations and schedules as well as closing capabilities.
• Must be able to travel within the USA with frequent overnight trips.
• Must be located within Texas to be considered.

KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other factor protected by applicable federal, state or local laws.