Field Service Engineer

ITW; Ohio; On-site; USD 39,000 - 50,000; Full time

Job summary

ITW is seeking a Field Service Engineer to service Metal Detection, X-Ray, and Checkweighing equipment at customer sites across the USA. The role emphasizes hands-on electrical/electromechanical diagnostics, customer service, and frequent travel.

Applicants should have a technical background, 3+ years experience (or 4 years military), a valid passport/driver's license, and be comfortable with overtime. It is a full-time field position with strong reporting and Safety duties.

Qualifications

• High school diploma required; technical school associate preferred.
• Minimum 3 years in a technical role or 4 years of military experience.
• Knowledge of electrical systems and electro-mechanical diagnostics.
• Willingness to travel extensively (80%+).
• Ability to read schematics and electrical diagrams; interpret complex tech docs.
• Proficient with office software and paperwork.

Responsibilities

• Travel to customer sites to service Metal Detection, X-Ray, and Checkweighing equipment.
• Calibrate and test machines to ensure peak operating efficiency.
• Commission, test, and perform preventive maintenance and emergency service.
• Document and report service activities (Electronic Service Reports, Calibration Reports, Expense Reports).
• Promote service contracts, new equipment leads, spare parts, and related services.
• Provide feedback on equipment reliability and design for continuous improvement.
• Maintain stock and requisition parts; care for company property (laptop, phones, tools).
• Follow safe work practices and participate in training and team meetings.

Skills

Customer service

Electrical systems

Troubleshooting

Root-cause analysis

Schematics reading

Communication skills

Electronic test equipment

Multi-meters

Office software

Travel 80%+

Independent worker

Overtime capable

Safety awareness

Driving license

Education

High school diploma

Associate degree (technical preferred)

Tools

None

Job description

Job Description:

The Field Service Engineer (FSE) services our Metal Detection, X-Ray and Checkweighing products at Loma’s customer sites throughout USA. The FSE does so in a manner consistent with Loma Systems policies and procedures while delivering exceptional customer service and promoting Loma Systems as the best in class organization.

a) Essential Requirements :

• High school diploma required. Associates degree from a technical school preferred.
• Minimum 3 years of previous experience in a technical capacity or 4 years of military experience required.
• Knowledge and experience working with electrical systems necessary.
• Field travel experience preferred.
• Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment and ability to identify root-cause.
• Take pride in being organized with regards to completion of paperwork, expense reports, etc.
• Ability to read, comprehend and interpret complex technical information involving mechanics and electronics. This includes interpretation of schematics and electrical diagrams.
• Professional communication with an ability to resolve customer issues and defuse conflict.
• Must be capable of a desire to learn a diverse set of products and continually improving product knowledge
• Strong ability to use electronic test equipment such as multi-meters.
• Ability to accept changes in a fast paced and changing environment; enjoy taking a hands-on approach in solving problems.
• Work independently with little supervision while managing difficult and high-pressure customer situations.
• Proficient with office software applications required.
• Ability to work overtime
• Physical & Environmental Requirements:
• Must have a valid passport, a valid driver’s license and a good driving record.
• Must be able to travel extensively (80% or more approximately) as required to service our customers.
• Must be able to work within tight spaces and environments that may be noisy, odorous, dusty, cold and hot on a regular basis.
• Must be able to lift and/or move up to 60 lbs. regularly.
• Must be able to stand for long periods of time as well as walk, twist, bend, kneel, crawl, crouch, reach, climb and work in awkward positions on a regular basis.

• Tasks (Description of main tasks):
• Travel and deliver efficient field support to our customers.
• Verify that machines are operating at peak efficiency by proper calibration and testing.
• Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites.
• Accurately document and report all service-related activities. These include, but are not limited to: submitting Electronic Service Reports, Calibration Reports, and Expense Reports at appropriate intervals per company established procedures.
• Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc.
• Provide timely feedback on equipment reliability and design.
• Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties.
• Maintain all company property, including laptop, cell phone, safety equipment and tools in good working condition.
• Exercise safe working practices and procedures at all times.
• Conduct on-site training with customer’s personnel to ensure proper operation of equipment.
• Hold meetings with customers, including scope and exit meetings.
• Participate in the rotation of weekend on-call duties and after-hours phone support.
• Frequently communicate between the field and the internal office support staff on technical related issues.
• Attend refresher training classes and FSE meetings with other service team members to promote continuous improvement of technical and non-technical skillsets.
• In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.

Compensation Information:

$28.00-36.00

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.