Field Service Engineer

Instron; Massachusetts; Remote; USD 46,838 - 50,971; Full time

Benefits offered by this job

Health insurance

Dental insurance

401k with match

Tuition reimbursement

Job summary

A global organization in mechanical testing systems is seeking a highly motivated candidate to provide onsite services including verification, preventative maintenance, and installation. The role requires a two or four-year technical degree and knowledge of electro-mechanical systems. Candidates should have strong organizational and customer service skills, along with the ability to interpret technical information. This position offers a competitive salary, exceptional training, and a comprehensive benefits package.

Qualifications

• Must be able to pass security background checks to access Government facilities.
• Prior field service experience strongly preferred.
• Experience performing preventative maintenance on systems preferred.

Responsibilities

• Travel to customer sites for verification, maintenance, repair, and installation.
• Provide hands-on and classroom training on technical topics.
• Work with a wide range of Instron’s products.

Skills

Technical degree

Electro-mechanical systems knowledge

Time management skills

Customer service skills

Ability to interpret technical information

Education

Two or four-year technical degree

Tools

PC and Windows applications

Job description

Company Description

Instron is a global organization that designs, manufactures, sells and services mechanical testing systems.

Job Description

Have you ever wondered how a potato chip always has the right crispiness level? Or how your game controller will survive several drops whether you are excited for your win or upset by a loss? How about eyewear being able to withstand impact forces? Visit Instron’s YouTube Channel to see our customer’s applications or watch our Culture video at video. Check out Facebook Watch at additional videos.

Our systems are trusted by 95% of the world’s largest manufacturing companies to gather critical data, informing the design of components and materials. You will find that our established strength, commitment to our core values and team focus provides an engaging work environment and offers exceptional opportunities for personal and career development.

We have an opportunity for a highly motivated person whose work will reflect Instron’s commitment to customer satisfaction. Working from home, out of the Middleton, CT area, you will be responsible for traveling to customer sites to perform a variety of services including verification, preventative maintenance, repair, and installation, on a wide range of Instron’s products.

You will be provided with a company vehicle, appropriate tools/equipment, including a laptop computer, cell phone, and the assurance that you have the support of a well‑established service operation. You will have regional responsibility in the greater New Haven Area. Occasional travel to other locations in the US may be required, and as much as 30% overnight travel.

Qualifications

Successful applicants will have a two or four‑year technical degree from an accredited university and knowledge of electro‑mechanical systems. Equivalent military / trade school training may be accepted in lieu of degree. Must have the ability to read, comprehend, and interpret basic technical information involving mechanics and electronics associated with materials testing systems. Must be able to interpret blueprints and schematics, understand electrical, mechanical and electronic systems and be familiar with PC’s including operating systems and Windows applications. This role requires a high level of autonomy, as well as superior organizational, time management and customer service skills.

• Prior field service experience strongly preferred
• Automation systems experience is a plus
• Experience performing preventative or corrective maintenance on servo hydraulic systems preferred
• Experience with materials testing preferred, but not required
• Experience delivering hands‑on and classroom training on topics technical in nature preferred
• Must be able to pass security background checks to gain access to US Government and military facilities.

Additional Information

Take this opportunity to join a successful team where you can make an immediate impact. Enjoy excellent on and off the job training, a competitive salary, and a generous benefits package that includes health, dental, life and LTD insurance, 401k (with match), and a 100% tuition reimbursement program.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Compensation Information

This position has a starting salary range of $34.00 - $37.00 per hour. Pay is determined by several factors, including a candidate’s experience, relevant skills, and qualifications.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.