Field Service Engineer

ITW; Columbus (OH); On-site; USD 39,000 - 50,000; Full time

Job summary

ITW in Columbus, OH seeks a Field Service Engineer to service metal detection and related systems at customer sites. You will calibrate, test, and repair electro-mechanical equipment while maintaining documentation and customer relations.

Ideal candidates have a technical background, strong problem-solving skills, and willingness to travel up to 80% with overtime as needed. Excellent communication and safety practices are required.

Qualifications

• High school diploma required; technical school an associate's preferred.
• Minimum 3 years in a technical role or 4 years of military service.
• Knowledge of electrical systems and electro-mechanical equipment.
• Ability to read schematics and electrical diagrams and interpret tech info.
• Strong documentation, reporting, and paperwork discipline.
• Good communication to resolve customer issues and defuse conflicts.
• Willingness to travel extensively and work overtime as needed.
• Proficient with common office software and reporting tools.

Responsibilities

• Travel and provide field support to customers.
• Calibrate and test machines to verify peak efficiency.
• Commission and test machines; perform preventative maintenance and emergency service.
• Document service activities including reports and expense reports.
• Promote service contracts and spare parts opportunities.
• Provide feedback on equipment reliability and design.
• Maintain parts inventory and company property in good condition.
• Exercise safe working practices and conduct on-site training.

Skills

Electrical systems

Electro-mechanical

Root-cause analysis

Customer service

Documentation

Schematics reading

Test equipment

Travel readiness

Office software

Education

High school diploma

Associates degree preferred

Tools

Multimeter

Electrical test equipment

Job description

Job Description:

The Field Service Engineer (FSE) services our Metal Detection, X-Ray and Checkweighing products at Loma’s customer sites throughout USA. The FSE does so in a manner consistent with Loma Systems policies and procedures while delivering exceptional customer service and promoting Loma Systems as the best in class organization.

a) Essential Requirements

• High school diploma required. Associates degree from a technical school preferred.

• Minimum 3 years of previous experience in a technical capacity or 4 years of military experience required.

• Knowledge and experience working with electrical systems necessary.

• Field travel experience preferred.

• Knowledge of and experience in diagnosing, troubleshooting, and repairing electro-mechanical equipment and ability to identify root-cause.

• Take pride in being organized with regards to completion of paperwork, expense reports, etc.

• Ability to read, comprehend and interpret complex technical information involving mechanics and electronics. This includes interpretation of schematics and electrical diagrams.

• Professional communication with an ability to resolve customer issues and defuse conflict.

• Must be capable of a desire to learn a diverse set of products and continually improving product knowledge

• Strong ability to use electronic test equipment such as multi-meters.

• Ability to accept changes in a fast paced and changing environment; enjoy taking a hands-on approach in solving problems.

• Work independently with little supervision while managing difficult and high-pressure customer situations.

• Proficient with office software applications required.

• Ability to work overtime

Physical & Environmental Requirements:

• Must have a valid passport, a valid driver’s license and a good driving record.

• Must be able to travel extensively (80% or more approximately) as required to service our customers.

• Must be able to work within tight spaces and environments that may be noisy, odorous, dusty, cold and hot on a regular basis.

• Must be able to lift and/or move up to 60 lbs. regularly.

• Must be able to stand for long periods of time as well as walk, twist, bend, kneel, crawl, crouch, reach, climb and work in awkward positions on a regular basis.

Tasks (Description of main tasks):

• Travel and deliver efficient field support to our customers.

• Verify that machines are operating at peak efficiency by proper calibration and testing.

• Commission and test machines using certified test procedures, perform preventative maintenance and emergency service at customer sites.

• Accurately document and report all service-related activities. These include, but are not limited to: submitting Electronic Service Reports, Calibration Reports, and Expense Reports at appropriate intervals per company established procedures.

• Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc.

• Provide timely feedback on equipment reliability and design.

• Maintain a satisfactory parts inventory and requisition additional parts required to perform normal FSE duties.

• Maintain all company property, including laptop, cell phone, safety equipment and tools in good working condition.

• Exercise safe working practices and procedures at all times.

• Conduct on-site training with customer’s personnel to ensure proper operation of equipment.

• Hold meetings with customers, including scope and exit meetings.

• Participate in the rotation of weekend on-call duties and after-hours phone support.

• Frequently communicate between the field and the internal office support staff on technical related issues.

• Attend refresher training classes and FSE meetings with other service team members to promote continuous improvement of technical and non-technical skillsets.

• In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties.

Compensation Information:

$28.00-36.00

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.