Field Service Engineer

Core Talent Finder; Mundelein (IL); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Core Talent Finder is seeking a Field Service Engineer to install, maintain, and repair PVD coating machines at customer sites across North America. The role involves extensive travel (70–80%), hands-on troubleshooting, and delivering customer training in a hybrid work setting.

The ideal candidate has a Bachelor’s degree in engineering or physics and at least 3 years of hands-on experience with industrial equipment, with strong mechanical and electrical skills and excellent customer

Qualifications

• Bachelors degree in Engineering, Physics, or related technical field or equivalent hands‑on experience.
• Minimum 3+ years of experience servicing industrial machinery.
• Proven experience with PVD coating machines or similar equipment.

Responsibilities

• Install, maintain, and repair PVD coating machines and turnkey systems at customer sites.
• Troubleshoot mechanical and electrical issues on complex machinery.
• Coordinate service visits and communicate scope, timelines, and requirements to customers.
• Provide remote technical support and documentation from a hybrid work environment.
• Ensure compliance with safety regulations and industry standards.
• Deliver hands-on training for machine operation and maintenance.

Skills

Customer service

Troubleshooting

Mechanical engineering

Electrical troubleshooting

Communication

Travel readiness

Education

Bachelor's degree in Engineering, Physics, or related technical field

Tools

PVD coating machines

Remote support tools

Service ticketing systems

Job description

Mundelein, IL (Hybrid)
70–80% Travel (Primarily U.S., occasional Canada & Mexico)
Full-Time | Associate Level

We arerecruiting on behalf of a leading organization in the mechanical and industrial engineering sector seeking a Field Service Engineer to support advanced industrial coating systems at customer facilities across North America.

This role is ideal for a technically strong, customer-facing engineer who enjoys hands-on troubleshooting, travel, and working with complex industrial machinery in fast-paced environments.

About the Role

The Field Service Engineer is responsible for installing, maintaining, and repairing PVD (Physical Vapor Deposition) coating machines and related turnkey systems at customer sites.

This position requires extensive travel (70–80%), strong mechanical and electrical troubleshooting skills, and the ability to independently coordinate service visits while maintaining excellent customer relationships.

When not traveling, you will provide remote technical support and documentation from a hybrid work environment.

Key Responsibilities

Installation, Maintenance & Repairs

Install PVD coating machines, cleaning systems, and related industrial equipment

Troubleshoot mechanical and electrical issues

Complete repairs and component replacements

Respond to emergency service requests

Ensure compliance with all safety regulations and industry standards

Customer Training

Deliver hands‑on training for machine operation and maintenance

Educate customers on troubleshooting best practices

Prepare and maintain technical training documentation

Service Coordination

Independently schedule and coordinate service visits

Communicate visit scope, timelines, and requirements to customers

Keep internal stakeholders informed of ongoing service activities

Remote Technical Support

Provide troubleshooting support via phone, email, and remote tools

Guide customers through diagnostics and corrective actions

Maintain accurate documentation in ticketing systems

Safety & Compliance

Follow all industry safety standards and company policies

Maintain safe work practices at customer facilities

Stay updated on PVD technology and industrial safety advancements

Required Qualifications

Bachelors degree in Engineering, Physics, or related technical field (or equivalent hands‑on experience)

Minimum 3+ years of experience servicing industrial machinery

Proven experience with PVD coating machines or similar industrial equipment (required)

Strong mechanical and electrical troubleshooting skills

Excellent customer service and communication skills

Ability to travel 70–80% (primarily U.S., occasional international travel)

Experience using remote support tools and service ticketing systems

Strong organizational skills and ability to manage multiple service projects

Solid understanding of safety regulations and best practices

Legal authorization to work in the United States (visa sponsorship not available)

Ideal Candidate

Self-driven and comfortable working independently on customer sites

Organized and proactive in scheduling and communication

Technically confident in both mechanical and electrical systems

Comfortable training customers and representing the organization professionally