Field Service Engineer

True North Consultants, Inc.; Addison (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

BCBS health insurance

401K match

All travel expenses covered

Year-end bonus

Predictable schedule with weekends at‑

Small, collaborative team

Job summary

True North Consultants, Inc. is seeking a Field Service Engineer to support industrial equipment and controls at customer sites in Addison, IL.

You will install, calibrate, troubleshoot, and repair custom equipment, while also training customer personnel on operation, maintenance, and safety procedures. This role requires 2+ years of hands-on field service experience, strong diagnostic skills, and the ability to travel 3–4 days per week (about 70% domestically) with occasional international

Qualifications

• 2+ years of hands-on maintenance, field service or industrial technical experience preferred; manufacturing or military background is a plus.
• Comfortable reading schematics and using diagnostic tools and meters.
• Polished communication skills for customer-facing situations and identifying service opportunities.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair equipment.
• Diagnose and resolve issues across electrical, controls, mechanical, hydraulic, and pneumatic systems.
• Provide hands-on training to customer personnel on operation, maintenance, and safety.
• Build and maintain strong customer relationships as the primary contact for ongoing service needs.
• Identify upsell opportunities including service agreements, calibration plans, and preventive maintenance programs.
• Relay field observations to internal teams to support product and service improvements.
• Assist with in-house assembly and equipment testing during non-travel periods.

Skills

Field service experience

Hydraulics & pneumatics

Reading schematics

Diagnostic tools & meters

Customer-facing communication

Travel readiness

Organized / self-directed

Driver's license & passport

Education

BS/AAS in electronics or engineering

Job description

Field Service Engineer – Industrial Equipment & Controls

Overview

We're hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL. When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow.

This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom‑built testing and industrial equipment
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands‑on training to customer personnel covering proper operation, maintenance, and safety procedures
• Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
• Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
• Relay field observations and customer feedback to internal teams to support product and service improvements
• Assist with in‑house assembly and equipment testing during non‑travel periods

Requirements

• 2+ years of hands‑on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experience
• Working knowledge of hydraulics, pneumatics, and mechanical systems
• Ability to read schematics and work confidently with diagnostic tools and meters
• BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
• Polished, professional communication skills with a consultative approach in customer‑facing situations
• Comfortable identifying and discussing service opportunities directly with clients
• Organized and self‑directed, able to manage a full schedule with minimal oversight
• Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips
• Valid driver's license and passport, or ability to obtain both

Benefits

• BCBS
• 401K match
• All travel expenses covered, including flights, hotels, meals, and mileage
• Year‑end bonus tied to company performance
• Predictable schedule with weekends consistently at home
• Small, collaborative team where your work is visible and your contributions matter