Field Service Engineer

Zaddy Solutions; Addison (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

BCBS

401K match

All travel expenses covered

Year-end bonus

Predictable schedule

Small collaborative team

Job summary

Zaddy Solutions in Addison, IL seeks a technically skilled Field Service Engineer to service, install, calibrate, and repair industrial equipment at customer sites. You will also document procedures, train customer personnel, and help evolve service operations for growth.

The role emphasizes hands-on problem solving, strong communication, and the ability to work independently while traveling 3–4 days per week across domestic sites.

Qualifications

• 2+ years in field service or industrial maintenance on equipment
• Read schematics and use diagnostic tools
• BS/AAS or technical certifications in electronics or engineering or equivalent experience
• Willing to travel ~3–4 days per week, 70% domestically with occasional international travel
• Strong communication and customer-facing skills

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair equipment
• Provide hands-on training to customer personnel on operation, maintenance, and safety
• Build and maintain relationships with customers and act as primary service contact
• Identify upsell opportunities including service agreements and maintenance plans
• Relay field observations to internal teams for product and service improvements
• Assist with in-house assembly and equipment testing during non-travel periods

Skills

Communication

Customer-facing

Organization

Schematics reading

Diagnostics

Education

Engineering degree or tech cert

Tools

Diagnostic tools

Meters

Job description

Field Service Engineer – Industrial Equipment & Controls

Overview

We're hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL. When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow.

This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom‑built testing and industrial equipment
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands‑on training to customer personnel covering proper operation, maintenance, and safety procedures
• Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
• Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
• Relay field observations and customer feedback to internal teams to support product and service improvements
• Assist with in‑house assembly and equipment testing during non‑travel periods

Requirements

• 2+ years of hands‑on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experience
• Working knowledge of hydraulics, pneumatics, and mechanical systems
• Ability to read schematics and work confidently with diagnostic tools and meters
• BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
• Polished, professional communication skills with a consultative approach in customer‑facing situations
• Comfortable identifying and discussing service opportunities directly with clients
• Organized and self‑directed, able to manage a full schedule with minimal oversight
• Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips
• Valid driver's license and passport, or ability to obtain both

Benefits

• BCBS
• 401K match
• All travel expenses covered, including flights, hotels, meals, and mileage
• Year‑end bonus tied to company performance
• Predictable schedule with weekends consistently at home
• Small, collaborative team where your work is visible and your contributions matter