Field Service Engineer

Bayou Recruiting Solutions LLC; Mundelein (IL); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Bayou Recruiting Solutions LLC seeks a Service Engineer to install, maintain, and repair PVD coating machines at customer sites, involving 70–80% travel both domestically and internationally. The engineer will conduct emergency maintenance, deliver training, and provide remote support when not on-site.

The ideal candidate possesses strong troubleshooting skills, excellent communication abilities, and a relevant degree or equivalent experience. They must be willing to adhere to safety regulations and demonstrate organizational capabilities in a dynamic environment.

Qualifications

• Bachelor's degree in engineering, physics, or a related technical field—or equivalent experience.
• Proven experience with PVD coating machines or similar industrial equipment.
• Strong mechanical and electrical troubleshooting skills.
• Excellent communication and customer service skills.
• Ability and willingness to travel 70–80% of the time, nationally and internationally.
• Experience with remote support tools and ticketing systems.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Solid understanding of safety regulations and best practices.
• Proficiency in English; additional languages are a plus.

Responsibilities

• Travel to customer sites to install and maintain PVD machines.
• Provide hands-on technical training to customers.
• Independently schedule and coordinate service visits.
• Provide remote troubleshooting and technical support.
• Document all service activities using company tools.
• Follow safety regulations and maintain a safe working environment.
• Report regularly on customer feedback and open issues.

Skills

PVD coating machines

Mechanical troubleshooting

Electrical troubleshooting

Communication skills

Customer service

Organizational skills

Education

Bachelor's degree in engineering, physics, or a related field

Tools

Remote support tools

Ticketing systems

Job description

Job Summary

The Service Engineer is responsible for installing, maintaining, and repairing PVD (Physical Vapor Deposition) coating machines at customer facilities both domestically and internationally. This role requires frequent travel to customer sites, performance of preventive and emergency maintenance, delivery of customer training, and provision of remote technical support when not on-site. The Service Engineer independently coordinates service visits, communicates effectively with customers and internal teams, and follows all safety regulations and company policies.

Responsibilities for Field Service Engineer

1. Maintenance and Repairs – Travel to customer sites to install PVD machines, clean systems, and related peripheral equipment included in turnkey solutions. Perform scheduled preventive maintenance according to company standards. Troubleshoot equipment issues and complete necessary repairs or component replacements. Respond promptly to emergency service requests. Ensure full compliance with safety regulations and industry standards.
2. Customer Training – Provide hands‑on technical training to ensure customers can safely and efficiently operate their equipment. Prepare, update, and maintain training materials and documentation.
3. Service Visit Planning & Coordination – Independently schedule and coordinate service visits based on customer needs. Communicate visit details—including scope, timing, and requirements—to customers. Keep internal teams, including the Service Manager, informed of upcoming service activities.
4. Remote Support – Provide remote troubleshooting and technical support via phone, email, or remote‑access tools. Guide customers through diagnostic processes and corrective actions. Maintain accurate records of support resolutions.
5. Collaboration & Documentation – Share updates on customer issues with colleagues. Use company reporting tools and ticketing systems to document all service activities. Contribute to continuous improvement.
6. Safety Compliance – Follow all safety regulations, industry best practices, and company policies. Maintain a safe working environment on customer sites and in the office. Stay current with trends.
7. Reporting & Communication – Provide regular updates to the Service Manager on customer feedback, open issues, and completed work. Collaborate to improve service delivery.

Qualifications & Requirements for Field Service Engineer

• Bachelor's degree in engineering, physics, or a related technical field—or equivalent experience.
• Proven experience with PVD coating machines or similar industrial equipment.
• Strong mechanical and electrical troubleshooting skills.
• Excellent communication and customer service skills.
• Ability and willingness to travel 70–80% of the time, nationally and internationally.
• Experience with remote support tools and ticketing systems.
• Strong organizational skills and ability to multitask in a fast‑paced environment.
• Solid understanding of safety regulations and best practices.
• Proficiency in English; additional languages are a plus.