Field Service Engineer - Remote - Ann Arbor, MI

Sartorius North America; New York, Boothwyn (NY, Delaware County); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative team at a leading global life science company. This exciting role involves providing exceptional customer care and technical support while performing field service and maintenance on Bio Analytics instruments. With a strong focus on professional growth, you will have the opportunity to work in a fast-paced environment that values your contributions. Enjoy a supportive culture, flexible schedules, and comprehensive benefits that enhance your work-life balance. If you are a proactive self-starter with a passion for technology and customer service, this opportunity is perfect for you.

Benefits

Paid Vacation

Flexible Schedules

Health & Well-being Programs

401k with Company Match

Comprehensive Onboarding

Mentoring Programs

Community Service Days

Smart Working Environment

Life Insurance

Optional Legal Services

Qualifications

• 5+ years of proven field service experience.
• Strong troubleshooting and servicing skills in mechanical, electrical, and IT areas.

Responsibilities

• Provide exceptional customer care and build positive relationships.
• Perform field service, calibration, and preventive maintenance.
• Draft documentation of processes and maintain accurate records.

Skills

Troubleshooting

Customer Service

Technical Support

Mechanical Skills

Electrical Skills

IT Skills

Education

Associate's Degree in Engineering

Bachelor's Degree in Mechanical Engineering

Tools

MS Office

Bio Analytics Instruments

Job description

This is an excellent opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.

The ideal candidate will reside in the Ann Arbor, MI, area. The territory includes the Midwest and other areas as needed.

Grow with Us - Your Responsibilities

1. Provide exceptional customer care and build positive relationships with customers
2. Provide technical support to customers in case of issues
3. Coordinate workflow with the schedule to minimize unnecessary travel. Travel to customers by ground, train, and air as needed
4. Train customers on the essential use and operation of Bio Analytics instruments
5. Perform field service, calibration, installation of complex mechanical systems, and preventive maintenance and sterilizations
6. Assist with resolving IT issues related to Bio Analytics system installations, follow company procedures, and perform software updates/upgrades
7. Draft documentation of processes and procedures as required
8. Maintain accurate records of parts and service activities
9. Produce timely, accurate, and detailed service reports and customer repair estimates
10. Identify and pass along leads to the sales manager
11. Travel to our facilities for training and conferences as needed, including Ann Arbor, MI, Fremont, CA, and others
12. Support up to 90% overnight travel in the Midwest and other regions of NA
13. Lift items weighing up to 35 kg

What Will Convince Us

• Associate's degree in engineering, military training certifications, or 5+ years of proven field service experience
• 3+ years of field service experience in the Bio-Pharmaceutical industry
• Strong troubleshooting, testing, repairing, and servicing skills in mechanical, electrical, and IT areas
• Valid Driver's License
• Proficiency with MS Office (Outlook, Word, Excel)

We Value:

• Flexibility to work shifts and adapt to changing schedules
• Bachelor's degree in mechanical, biomechanical, biomedical engineering, or related field
• Familiarity with mobile tools and applications
• Excellent driving record
• Alignment with our core values: Sustainability, Openness, Enjoyment

What We Offer

As a growing global life science company, Sartorius offers benefits including:

• Mentoring, leadership programs, internal seminars
• Paid vacation, sick leave, holidays, community service days, flexible schedules
• Comprehensive onboarding and virtual training
• Supportive, international culture with communities on coaching, agile working, and women’s networks
• Health & Well-being programs, medical/dental/vision plans, EAP
• Smart working environment with latest technology
• Retirement savings plan (401k with company match)
• Flexible Spending Accounts (HSA, FSA), transportation accounts
• Company-paid benefits including Life Insurance, AD&D, EAP, family planning, women’s health
• Optional benefits like supplemental life, legal services, LTD/STD, critical illness insurance, student loan refinancing

Sartorius is an equal opportunity employer and considers all qualified applicants regardless of race, color, religion, sex, national origin, age, veteran status, disability, or other protected categories. Please view our EEO posters here.