Field Service Engineer

HPSP Co., LTD; Arizona; On-site; USD 70,000 - 100,000; Full time

Job summary

HPSP Co., LTD is seeking a Field Service Engineer to support installation and maintenance of semiconductor equipment at customer sites. You will manage 300mm high pressure annealing furnace systems, covering electronic, mechanical, vacuum, gas delivery, and factory automation subsystems.

The role requires a two-year technical degree in electronics or electromechanical fields, strong troubleshooting and communication skills, and willingness to travel up to 30%.

Qualifications

• Minimum two-year technical degree with emphasis in electronics or electromechanical devices or equivalent work experience.
• Effective troubleshooting, diagnostic, analytical, and problem-solving abilities.
• Knowledge of electronics, pneumatics, automation, electro-mechanical systems; robotics, software, workstations, and OS.
• Knowledge/experience with high pressure systems and/or furnaces is a plus.
• Effective communication, collaboration, teamwork, multi-tasking, and customer skills.
• Good business acumen.
• Good initiative and willingness to learn/grow.
• Personal responsibility for results and integrity.
• Integrity, professionalism, and customer centricity.
• Basic knowledge of tools and test equipment.

Responsibilities

• Perform preventative and unscheduled maintenance.
• On-site installation of complex equipment and testing procedures.
• Generate technical reports and attend meetings.
• Provide troubleshooting and repair support for customers and field staff.
• Travel to customer sites, often on short notice (30%).
• Provide training for customers and users on system maintenance.
• Provide input for system documentation and reports.

Skills

Troubleshooting

Diagnostic

Analytical

Problem-solving

Communication

Collaboration

Teamwork

Multi-tasking

Customer skills

Business acumen

Initiative

Integrity

Professionalism

Customer centricity

Education

Two-year technical degree in electronics or electromechanical devices

Tools

High pressure furnaces

Robotics

Automation systems

Workstations / Operating systems

Job description

HPSP is a leading manufacturer of semiconductor capital equipment for the semiconductor industry. Come join our successful team and help contribute to achieving the next level of best-in-class support for our HPAP equipment technology.

Summary

Field Service Engineer will support semiconductor equipment installation and maintenance at customer site. This position will be responsible for installation, preventative and unscheduled maintenance, and day to day running of a 300mm high pressure annealing furnace system at customer facility. The positions duties entail maintaining the complete system including the following sub systems; electronic, electrical, electro-magnetic, mechanical, pneumatic, vacuum, heating systems, gas delivery, 300mm factory automation, and wafer transfer systems. Additional responsibilities include completing field service documentation, which is utilized for tracking system reliability and customer billing. Good customer interface and communication skills are necessary for this position.

Duties and Reporting Structure:

Position will report to customers manufacturing facility daily. This will be a normally scheduled day shift, Monday through Friday work schedule. Compressed workweeks may apply, and willingness to work occasional overtime. Field engineers will report to a site coordinator who will provide direction and job duties.

• Perform preventative and unscheduled maintenance
• Conduct on-site installation of complex equipment and follow testing procedures to ensure proper working order
• Generate technical reports and attend HPSP and/or customer meetings
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with system users and company personnel
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service / technical reports
• Provide training for customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various system documentation
• Provide input for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training
• . Travel is 30% in this position.

Minimum Qualifications

• Minimum two-year technical degree with emphasis in electronics or electromechanical devices or equivalent work experience
• Effective troubleshooting, diagnostic, analytical, and problem-solving abilities
• Effective knowledge of electronics, pneumatics, automation, and electro-mechanical systems, as well as robotics, software, workstations, and operating systems. Knowledge and/or experience with high pressure systems and/or furnaces a plus
• Effective communication, collaboration, teamwork, multi-tasking, and customer skills
• Good business acumen
• Good initiative along with a strong willingness to learn, further develop, and grow
• Maintains high level of personal responsibility for achieving results and doing the right things
• Maintains high level of integrity, professionalism, and customer centricity
• Basic knowledge of tools and test equipment