Field Service Engineer

Phantom Staffing; Keene (NH); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading staffing agency is seeking a Field Service Technician to perform on-site customer support involving installation and maintenance of products. The ideal candidate will have 5-7 years of relevant experience and demonstrate strong competencies in control system electronics. Excellent customer relations and organizational skills are required. This role involves reporting and possibly overseeing service activities for specific customers. Willingness to travel is essential, with a competitive salary range of $65-85K.

Qualifications

• 5-7 years hands-on field service experience.
• Demonstrated competency in control system electronics and high voltage power supplies.
• Excellent Customer Relations and Organizational Skills required.
• Above average computer skills.

Responsibilities

• Perform complex and basic on-site customer support activities.
• Conduct on-site installation and follow testing procedures.
• Provide remote support as needed.
• Prepare and submit expense and service reports.

Skills

CNC Experience

Customer Relations Skills

Organizational Skills

Computer Skills

Education

AS degree/BS degree preferred

Tools

MS Office

Excel

PowerPoint

Job description

The Field Service Technician must perform both complex and basic on-site customer support activities involving the installation, maintenance, repair, hardware integration, hardware and software upgrades, troubleshooting, and training on products at customer sites in a timely and cost-effective manner.

Instruct customers in the operation and maintenance of the systems.Conduct on-site installation of complex products and follow testing procedures to ensure proper working order.Make recommendations on improving existing testing, maintenance and training procedures.

Perform remote support as required for customers and service engineers.Follow escalation protocol, follow up on the issues, as well as escalations from other service engineers.

Check out and approve operational quality of products. Isolate equipment start-up malfunctions and take corrective action.Represent company in dealings with customer and is responsible for customer satisfaction.

May oversee all service activities for a specific customer.

Prepare and submit expense and service reports timely and accurately.

Position Requirements:

5-7 years hands-on field service experience

Demonstrated competency and high level of understanding of control system electronics and high voltage power supplies (RF, DC, and microwave)Demonstrated competency and high level of understanding of vacuum systems, metallurgy, physics and chemistry.Excellent Customer Relations And Organizational Skills Required

Above average computer skills, knowledge of MS Office, Excel, PowerPoint, and other similar software packages.

Candidate will need CNC Experience and be able to read schematics.

Also must be willing to travel

Pay: 65-85K

The Field Service Technician must perform both complex and basic on-site customer support activities involving the installation, maintenance, repair, hardware integration, hardware and software upgrades, troubleshooting, and training on products at customer sites in a timely and cost-effective manner. Instruct customers in the operation and maintenance of the systems.Conduct on-site installation of complex products and follow testing procedures to ensure proper working order.Make recommendations on improving existing testing, maintenance and training procedures.Perform remote support as required for customers and service engineers.Follow escalation protocol, follow up on the issues, as well as escalations from other service engineersCheck out and approve operational quality of products. Isolate equipment start-up malfunctions and take corrective action.Represent company in dealings with customer and is responsible for customer satisfaction. May oversee all service activities for a specific customer.Prepare and submit expense and service reports timely ad accurately.

Position Requirements:

AS degree/ BS degree preferred 5-7 years hands-on field service experienceDemonstrated competency and high level of understanding of control system electronics and high voltage power supplies (RF, DC, and microwave)Demonstrated competency and high level of understanding of vacuum systems, metallurgy, physics and chemistry.Excellent customer relations and organizational skills requiredAbove average computer skills, knowledge of MS Office, Excel, PowerPoint, and other similar software packages.