Field Service Engineer

Tom Trese Networking LLC; Addison (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

BCBS

401K match

All travel expenses covered

Year-end bonus

Job summary

Tom Trese Networking LLC is seeking a Field Service Engineer to service industrial equipment in Addison, IL. You will diagnose, calibrate, and repair complex systems at customer sites and also contribute to documentation, SOPs, and manuals at the home facility.

The role emphasizes hands-on maintenance, client-facing communication, and the development of a scalable service operation. Travel ~3–4 days per week with 70% domestic travel and occasional international trips, with a strong focus on

Qualifications

• 2+ years hands-on maintenance or field service on industrial equipment.
• Experience reading electrical schematics and using diagnostic tools.
• Formal technical education or certifications preferred; equivalent experience considered.

Responsibilities

• Travel to customer locations to install, calibrate, diagnose, and repair equipment.
• Provide hands-on training and establish strong customer relationships.
• Identify upsell opportunities and support service improvements.
• Relay observations to internal teams for product/service enhancements.
• Assist with in-house assembly and testing during non-travel periods.

Skills

Customer communication

Troubleshooting

Schematics reading

Travel readiness

Diagnostics tools

Electrical systems

Education

BS or AAS degree

Technical certifications

Tools

Diagnostic meters

Job description

Field Service Engineer – Industrial Equipment & Controls

Overview

We're hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL. When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow.

This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom‑built testing and industrial equipment
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands‑on training to customer personnel covering proper operation, maintenance, and safety procedures
• Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
• Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
• Relay field observations and customer feedback to internal teams to support product and service improvements
• Assist with in‑house assembly and equipment testing during non‑travel periods

Requirements

• 2+ years of hands‑on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experience
• Working knowledge of hydraulics, pneumatics, and mechanical systems
• Ability to read schematics and work confidently with diagnostic tools and meters
• BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
• Polished, professional communication skills with a consultative approach in customer‑facing situations
• Comfortable identifying and discussing service opportunities directly with clients
• Organized and self‑directed, able to manage a full schedule with minimal oversight
• Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips
• Valid driver's license and passport, or ability to obtain both

Benefits

• BCBS
• 401K match
• All travel expenses covered, including flights, hotels, meals, and mileage
• Year‑end bonus tied to company performance
• Predictable schedule with weekends consistently at home
• Small, collaborative team where your work is visible and your contributions matter