Field Service Engineer

Ashton North LLC; Addison (IL); Presencial; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

BCBS

401K match

All travel expenses covered

Year-end bonus

Predictable schedule

Collaborative team

Descripción de la vacante

Ashton North LLC in Addison, IL, seeks a technically skilled Field Service Engineer to install, commission, calibrate, troubleshoot, and repair custom-built industrial equipment at customer sites. You’ll also help mature the service organization by writing SOPs, converting records to digital systems, and updating manuals.

Back at the facility, you’ll train customers, build relationships, and coordinate preventive maintenance programs.

Formación

• 2+ years field service/maintenance experience on industrial equipment
• Experience reading schematics and using diagnostic tools
• Manufacturing or military background preferred

Responsabilidades

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair equipment
• Diagnose and resolve issues across electrical, hydraulics, mechanical, and pneumatic systems
• Provide hands-on training to customer personnel on operation and safety
• Maintain strong customer relationships as primary service contact
• Identify upsell opportunities such as service agreements and preventive maintenance
• Relay observations to internal teams for product/service improvements
• Assist with in-house assembly and testing during non-travel periods

Conocimientos

Hydraulics & pneumatics

Mechanical systems

Schematics reading

Diagnostic tools & meters

Customer-facing communication

Self-management

Educación

BS / AAS or technical certs in electronics/engineering

Herramientas

Diagnostic tools

Meters

Descripción del empleo

Field Service Engineer – Industrial Equipment & Controls

Overview

We're hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL. When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow.

This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom‑built testing and industrial equipment
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands‑on training to customer personnel covering proper operation, maintenance, and safety procedures
• Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
• Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
• Relay field observations and customer feedback to internal teams to support product and service improvements
• Assist with in‑house assembly and equipment testing during non‑travel periods

Requirements

• 2+ years of hands‑on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experience
• Working knowledge of hydraulics, pneumatics, and mechanical systems
• Ability to read schematics and work confidently with diagnostic tools and meters
• BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
• Polished, professional communication skills with a consultative approach in customer‑facing situations
• Comfortable identifying and discussing service opportunities directly with clients
• Organized and self‑directed, able to manage a full schedule with minimal oversight
• Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips
• Valid driver's license and passport, or ability to obtain both

Benefits

• BCBS
• 401K match
• All travel expenses covered, including flights, hotels, meals, and mileage
• Year‑end bonus tied to company performance
• Predictable schedule with weekends consistently at home
• Small, collaborative team where your work is visible and your contributions matter