Field Service Engineer

MDS Staffing; Addison (IL); Sur place; USD 75 000 - 105 000; Plein temps

Avantages offerts par ce poste

BCBS

401K match

All travel expenses covered

Year-end bonus

Predictable schedule

Small, collaborative team

Résumé du poste

MDS Staffing in Addison, IL is seeking a Field Service Engineer to service and commission industrial equipment at customer sites. You will travel frequently, diagnose complex issues, and train customer personnel on proper operation and maintenance.

The role requires hands-on technical expertise across hydraulics, pneumatics, and electronics, plus strong communication skills to build client relationships. A valid passport and driver’s license are required, with about 70% domestic travel and

Qualifications

• 2+ years hands-on maintenance or field service experience.
• Knowledge of hydraulics, pneumatics and mechanical systems.
• Ability to read schematics and use diagnostic tools.
• Polished, professional communication with customers.
• Willing to travel ~3–4 days/week, 70% domestic with some international trips.
• Valid driver’s license and passport, or ability to obtain both.

Responsabilités

• Travel to customer locations to install, commission, calibrate, troubleshoot and repair equipment.
• Diagnose and resolve issues across electrical, controls, mechanical, hydraulic and pneumatic systems.
• Provide hands-on training to customer personnel on operation, maintenance and safety procedures.
• Build and maintain strong customer relationships as the primary service contact.
• Identify upsell opportunities including service agreements, calibration plans, and preventive maintenance.
• Relay field observations and customer feedback to internal teams for product/service improvements.
• Assist with in-house assembly and equipment testing during non-travel periods.

Connaissances

Field service

Electrical & mechanical troubleshoot

Reading schematics

Customer-facing communication

Travel readiness

Formation

BS in Electronics or Engineering

Outils

Diagnostic tools

Multimeters

Hydraulic test equipment

Description du poste

Field Service Engineer – Industrial Equipment & Controls

Overview

We're hiring a technically Field Service Engineer to take on a pivotal role within a growing service operation based in Addison, IL. When you're at a customer site, you're the technical expert and the face of the company. When you're back at the facility, you're working on the back end, writing SOPs, converting paper records into digital systems, updating manuals, and putting real organizational structure around a service department that's ready to grow.

This is not a role where you show up, fix something, and move on. You'll leave a real mark on how this business delivers service.

Responsibilities

• Travel to customer locations to install, commission, calibrate, troubleshoot, and repair custom‑built testing and industrial equipment
• Diagnose and resolve technical issues across electrical, controls, mechanical, hydraulic, and pneumatic systems
• Provide hands‑on training to customer personnel covering proper operation, maintenance, and safety procedures
• Build and maintain strong customer relationships, serving as the primary point of contact for ongoing service needs
• Identify and communicate upsell opportunities including service agreements, calibration plans, and preventive maintenance programs
• Relay field observations and customer feedback to internal teams to support product and service improvements
• Assist with in‑house assembly and equipment testing during non‑travel periods

Requirements

• 2+ years of hands‑on maintenance, field service or industrial technical experience working on equipment; prefer manufacturing or military experience
• Working knowledge of hydraulics, pneumatics, and mechanical systems
• Ability to read schematics and work confidently with diagnostic tools and meters
• BS, AAS, or technical certifications in electronics, engineering, or a related field preferred; equivalent experience will be considered
• Polished, professional communication skills with a consultative approach in customer‑facing situations
• Comfortable identifying and discussing service opportunities directly with clients
• Organized and self‑directed, able to manage a full schedule with minimal oversight
• Willing to travel approximately 3-4 days / week, 70% domestically, with occasional international trips
• Valid driver's license and passport, or ability to obtain both

Benefits

• BCBS
• 401K match
• All travel expenses covered, including flights, hotels, meals, and mileage
• Year‑end bonus tied to company performance
• Predictable schedule with weekends consistently at home
• Small, collaborative team where your work is visible and your contributions matter