Field Service Electronics Engineer

The QualiFind Group; Philadelphia (Philadelphia County); On-site; USD 80,000 - 110,000; Full time

Job summary

The QualiFind Group is representing our Danish-based client that produces world class cell counting equipment. We're helping them find the right talent to work on their next-generation technology.

The role is a hands-on Field Service Electronics Engineer position, requiring travel to customer sites and teamwork with R&D to improve products. You will perform maintenance, troubleshoot, and repair instruments, update firmware, and document all interventions in the CRM system while delivering

Qualifications

• Bachelor’s or Master’s in Mechatronics or Electrical Engineering.
• 2+ years of field experience with electromechanical equipment.
• Willing to travel domestically up to 80%.
• Strong communication in English.

Responsibilities

• Perform recurrent annual maintenance, troubleshoot, and repair instruments at customer sites.
• Service electromechanical systems, including firmware updates and component replacements.
• Inspect setups to identify risks and read system logfiles.
• Collaborate with R&D and Product Management for field insights and product improvement.
• Act as ambassador providing high level customer service and professionalism.
• Document interventions in our CRM service system.

Skills

Field service experience

Mechatronics engineering degree

Electrical engineering degree

Sensors and actuators

Firmware interaction

English communication

Willing to travel

Education

Bachelor’s or Master’s degree in Mechatronics or Electrical Engineering

Job description

The QualiFind Group is representing our Danish-based client that produces world class cell counting equipment. We're helping them find the right talent to work on their next-generation technology.

Are you passionate about the intersection between mechanics and electronics and do you want to be part of a company that pushes boundaries in life science instrumentation? We’re looking for an Electronics Engineer to maintain and service their brand-new automated cell counting instrument platform. This is a hands-on, customer-facing role where you'll combine your technical expertise with a proactive mindset to ensure high instrument uptime and high customer satisfaction.

Your Role & Responsibilities

As their new Field Service Electronics Engineer, you will:

• Perform recurrent annual maintenance, troubleshoot, and repair their new instruments at customer sites (primarily biotech and pharma labs).
• Service of electromechanical systems, including firmware updates, and component replacement.
• Inspect instruments and setups to identify and mitigate potential risks that could lead to downtime. Read and troubleshoot system generated logfiles.
• Collaborate with R&D and Product Management to provide field insights and contribute to continuous product improvement.
• Act as an ambassador for the company, providing a high level of customer service and technical professionalism.
• Document all interventions in our service system (CRM)

What We’re Looking For

We’re searching for someone who thrives on solving complex problems and enjoys traveling to meet customers in their own environments.

To succeed in this role, you have:

• A Bachelor’s or Master’s degree in Mechatronics Engineering or Electrical engineering or a closely related field.
• 2+ years of field experience, ideally with electromechanical laboratory equipment or automation systems.
• Strong knowledge of sensors, actuators, firmware interaction, and basic networking.
• Good communication skills in English.
• A valid driver’s license and willingness to travel domestic (80% of work time).