Service Engineer

Delve Search - Global Search Consultants; Illinois; On-site; USD 85,000 - 125,000; Full time

Job summary

Delve Search - Global Search Consultants is seeking a Field Service Engineer to support a world‑class metrology equipment manufacturer. The role involves installing, commissioning and servicing advanced systems across the US, with heavy travel to customer sites.

You will troubleshoot electromechanical equipment, provide on‑site training, and collaborate with engineering teams. A valid driving licence and passport are required, and travel is approximately 90%.

Qualifications

• Experience with electromechanical equipment.
• Strong electrical and mechanical troubleshooting skills.
• Experience installing, commissioning, maintaining or repairing complex capital equipment.
• Excellent problem-solving and diagnostic abilities.
• Strong communication and customer-facing skills.
• Ability to travel up to 90% of the time.

Responsibilities

• Install, commission and service advanced metrology equipment at customer sites.
• Diagnose and troubleshoot complex electrical, mechanical and electromechanical issues.
• Carry out preventative maintenance, repairs and equipment upgrades.
• Support customers with technical issues and provide on-site training where required.
• Work closely with internal engineering and technical teams to resolve more complex problems.
• Complete service reports and maintain accurate documentation.
• Develop strong working relationships with customers and become a trusted technical point of contact.
• Travel extensively across the US, with approximately 90% travel expected (travel schedules typically arranged 2 weeks prior).

Skills

Electromechanical equipment experience

Electrical troubleshooting

Mechanical troubleshooting

Independent work

Travel readiness

Customer-facing skills

Job description

Location: USA – ideally Central US

Travel: c.90% - can be across the US

The Opportunity

We are working with a specialist metrology equipment manufacturer supplying advanced measurement and inspection systems into a range of high-tech industries.

Due to continued growth, they are looking for an experienced Field Service Engineer to join their team. This is a highly varied role, with the opportunity to work on sophisticated electromechanical equipment across a broad customer base.

You can expect to spend the majority of your time travelling to different customer sites, troubleshooting equipment, carrying out installations and commissioning, and ensuring customers receive a high level of technical support.

The role offers significant variety — you won't be tied to one site or customer, and you'll work with different technologies, applications and engineering teams across the US.

Key Responsibilities

• Install, commission and service advanced metrology equipment at customer sites


• Diagnose and troubleshoot complex electrical, mechanical and electromechanical issues


• Carry out preventative maintenance, repairs and equipment upgrades


• Support customers with technical issues and provide on-site training where required


• Work closely with internal engineering and technical teams to resolve more complex problems


• Complete service reports and maintain accurate documentation


• Develop strong working relationships with customers and become a trusted technical point of contact


• Travel extensively across the US, with approximately 90% travel expected (travel schedules typically arranged 2 weeks prior).

The Ideal Candidate

We are looking for an engineer who is comfortable working independently in a customer-facing environment and enjoys the variety that comes with a highly mobile field service role.

Ideally, you will have:

• Experience working with electromechanical equipment


• Strong electrical and mechanical troubleshooting skills


• Experience installing, commissioning, maintaining or repairing complex capital equipment


• Excellent problem-solving and diagnostic abilities


• Strong communication and customer-facing skills


• The ability to work independently while travelling extensively


• A willingness to travel approximately 90% of the time


• A valid driving licence and passport, with the ability to travel throughout the US

Territory

The position involves travel across the US, with a particularly strong customer base across the Central region, including:

There will also be flexibility required to travel to customer sites elsewhere in the US as needed.

Why Consider the Role?

• Work with sophisticated metrology and high-tech equipment


• Exposure to a wide variety of customer sites and industries


• Significant variety in your day-to-day work


• High level of autonomy and responsibility


• Opportunity to develop your technical expertise across multiple applications


• Customer-facing role with strong exposure to advanced manufacturing and technology environments

If you're a Field Service Engineer who enjoys working with complex electromechanical equipment and doesn't want to be tied to a single site, this could be an excellent opportunity.