Field Service Dispatcher & Technician Coordinator

Wagner Equipment Co; Windsor (CT); On-site; USD 36,000 - 53,000; Full time

Benefits offered by this job

PTO & holidays

Health insurance

Life & AD&D

Retirement plan 401K

Tuition reimbursement

EAP

Employee discounts

Supplemental life

Critical illness & accident

Job summary

Wagner Equipment Co. in Windsor, CT is seeking a Field Service Technician Dispatcher to manage field repair scheduling and job control, directing technicians to complete work efficiently while aligning with the company’s One Professional Team vision.

The role requires strong communication and at least 3 years in administrative/clerical and customer service roles. Compensation ranges from $26.08 to $38.42 per hour with comprehensive benefits.

Qualifications

• High School Diploma or GED.
• 3+ years in a position requiring strong communication skills.
• 3+ years administrative/clerical experience.
• 3+ years customer service experience.
• Some industry knowledge preferred.

Responsibilities

• Maintains written record of communication to insure the customers are aware of scope of work to be performed.
• Preorders parts and tooling as necessary.
• Reviews problem work orders.
• Invoicing & Closing work orders.
• Initiates work order opening and assigns estimates value.
• Updates work orders as the scope of the job changes.
• Follows up with technicians on status of the assigned work order.
• Provides communication to customer on schedules, warranty, etc.

Skills

Communication

Customer service

Administrative work

Industry knowledge

Education

High School Diploma or GED

Job description

Wagner Equipment Co. in Windsor, CT is seeking a Field Service Technician Dispatcher to manage field repair scheduling and job control, directing technicians to complete work efficiently while aligning with the company’s One Professional Team vision.

The role requires strong communication and at least 3 years in administrative/clerical and customer service roles. Compensation ranges from $26.08 to $38.42 per hour with comprehensive benefits.