Strategic Field Service Dispatcher

Wolter Group; Town of Brookfield (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with company match

Life Insurance

Short-Term and Long-Term Disability

Critical Illness and AccidentInsurance

Pet Insurance

Flexible Spending Account

Employee Assistance Program

Tool Loans and Tool Insurance

Uniforms for Technicians

Safety Boots and Glasses Subsidies

Paid Time Off and holidays

Job summary

Wolter, Inc. in Brookfield, Wisconsin, is seeking a Service Dispatcher to coordinate field technicians and optimize service response times. The role focuses on clear communication with customers and technicians, ensuring schedules are accurate and changes are promptly relayed.

You will support parts and maintenance scheduling while upholding safety and quality standards. Join a dynamic team committed to efficient material handling solutions.

Qualifications

• Ability to organize and manage multiple priorities.
• Excellent telephone and customer service techniques.
• Strong computer proficiency.
• Commitment to company vision and mission.

Responsibilities

• Monitor service calls for field, ensure all jobs are assigned (the night before) and completed as required.
• Respond to phone calls from customers and technicians.
• Stay in contact with customers and inform them of any changes in the schedule.
• Maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed.
• Issue repair orders for new jobs or units scheduled for maintenance.
• Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.
• Assist field technicians with questions or concerns (not technical).
• Assist in scheduling equipment maintenance and ensure schedules are kept.
• Perform projects as requested.

Skills

Organizational skills

Customer service

Computer proficiency

Commitment to mission

Job description

Wolter, Inc. in Brookfield, Wisconsin, is seeking a Service Dispatcher to coordinate field technicians and optimize service response times. The role focuses on clear communication with customers and technicians, ensuring schedules are accurate and changes are promptly relayed.

You will support parts and maintenance scheduling while upholding safety and quality standards. Join a dynamic team committed to efficient material handling solutions.