Field Dispatcher: Repairs & Field Tech Scheduling

Peterson Cat; Hillsboro (OR); On-site; USD 25,000 - 39,000; Full time

Job summary

Peterson Cat Power Systems in Hillsboro, OR seeks an experienced Field Dispatcher to coordinate service technicians and materials for field repairs. This role requires opening and tracking work orders in DBS, checking warranties in SIS, and ensuring accurate timecards and safety compliance.

On-call duties and rotating schedules are required. The ideal candidate has a high school diploma or GED with 2+ years in customer service, and preferably a dispatch or heavy equipment background.

Qualifications

• High school diploma or GED, and 2+ years of customer service experience.
• Background in dispatching and/or heavy equipment preferred.
• Able to work on-call and rotating shifts.

Responsibilities

• Coordinate assignments of service technicians and materials for field repairs.
• Open and manage work orders in DBS with correct PO or account details.
• Use SIS to check warranties and known issues by machine serial ranges.
• Assist with timecards, safety meetings, and job closures.

Tools

DBS

SIS

Varian

Job description

Peterson Cat Power Systems in Hillsboro, OR seeks an experienced Field Dispatcher to coordinate service technicians and materials for field repairs. This role requires opening and tracking work orders in DBS, checking warranties in SIS, and ensuring accurate timecards and safety compliance.

On-call duties and rotating schedules are required. The ideal candidate has a high school diploma or GED with 2+ years in customer service, and preferably a dispatch or heavy equipment background.