Field Service Dispatcher

WPM Real Estate Management; Owings Mills (MD); On-site; USD 50,000 - 56,000; Full time

Benefits offered by this job

401(K) with company match

Professional development opportunities

Job summary

WPM Real Estate Management is seeking a Field Service Dispatcher for our Owings Mills, MD location. You will support the Service Department by managing day-to-day scheduling and logistics, and act as the primary contact for clients with updates and confirmations of completed work.

The role requires strong organization, outstanding customer service, and ability to interact with field teams and clients. We offer a competitive salary, 401(k) with company match, and opportunities for professional

Qualifications

• High School Diploma or equivalent.
• Two years’ experience in logistical scheduling or coordinating for multiple assets or staff.
• Previous commercial, construction or industrial service work a plus.
• Experience interacting with construction and/or skilled trades staff.

Responsibilities

• Manage day-to-day scheduling and logistics of the Service Department field team.
• Serve as primary point of contact for clients, providing updates and confirmation of work completion.

Skills

Organizational and time management

Customer service

Phone presence

Microsoft Word

Microsoft Outlook

Microsoft Excel

Learn new applications quickly

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

WPM is one of the region's premier real estate management companies. We are dedicated to professionalism and have been recognized as an Accredited Management Organization®.

We invest heavily in ongoing training and encourage continuing education and certification opportunities. This commitment to associate development is one of the many reasons we have been voted a Top Workplace by our Associates year after year.

We look for people who thrive on responsibility, have a passion for excellent customer service, and share an interest in growing their property management career. You'll be rewarded with a competitive salary, a benefits program which includes 401(K) with company match, and support for professional development.

The Field Service Dispatcher is responsible for supporting the division by managing day-to-day scheduling and logistics of the Service Department field team. They will also be the primary point of contact for our clients & customers providing updates, schedules, and confirmation of work completion. This an onsite position in our Owings Mills Location with a salary range of $24 to $27 hour.

Required Knowledge, Skills, and Abilities

• Organizational and time management skills
• Demonstrated outstanding customer service skills with tact and diplomacy
• Excellent phone presence
• Intermediate level of Microsoft Word, Outlook, Excel
• Demonstrated ability to learn new computer applications quickly

Education and Experience

• High School Diploma or equivalent
• Two years’ experience in logistical scheduling or coordinating for multiple assets or staff.
• Previous commercial, construction or industrial service work a plus
• Experience interacting with construction and/or skilled trades staff with knowledge of construction concepts and vocabulary